How can I send a ticket from the in-game app?

[SalixCat]

@AlienSeoulJess 

Try clearing cookies on your browser. This might help open the EA website on your device. Here you can read how to clear cookies on iPhone or iPad or how to clear cookies on Android

There are different combinations and choices. Some will lead you the forums, and I see you found that one.

Follow these steps to send in a ticket:

1. Select your device.
2. Select topic -> Missing content.
3. Select issue -> Never received content.
4. Provide your player ID. 
5. Tap on the button 'Select contact option'.
6. Select Email.
7. Describe your issue.
8. Attach images.
9. Tap on the button 'Email us'.