December 2021
December 2021
December 2021
December 2021
December 2021
December 2021
Thanks for addressing the issue head on and being willing to do something about it. My issues go back to almost the beginning of my game so a roll back would be the same as losing my game all entirely, even with restored purchases.
Wish there could be more time to spend on each individual glitch to resolve it. I feel like they could.
They will fix the game loading issue. Because time and money will be put to it. So yes, I feel like they could fix absolutely every issue there is.
Please, EA, if you’re in touch with these forums, address our chief concerns. There’s many passionate players around the world in this franchise that really do deserve more.
You could if you wanted to.👍
December 2021
I will not be angry if I get proper supports, no matter how many times I get glitches.
I asked EAHelp and Simgurus for help early on, but you guys glossed over the fact that I needed a rollback. I knew from past experience that I probably needed to rollback but you guys told me to wait, so I did. The result is this. Dishonest. My game friend went through the same thing, and now she probably gave up the game. Yeah even if all the old players' games glitched and they left, new players will come along. It will be fine
December 2021
I’ve asked EAHelp several times to roll back my game. I gave details of the issue with my game, added screenshots, and also included links to this thread and simgurus’ tweets. Their replies are "wait until the game team fixes the game".
My friend got a reset glitch after reinstalling and sent a ticket to EAHelp, but they asked her to reinstall AGAIN and then after seeing that the issue was not solved, they just said they would send feedback to the game team, unilaterally closed the case. After that, she reopened her case but they quickly closed it.
Simgurus telling us to rely on EAHelp, but EAHelp just says to wait for the game team to fix the game. We’re going around in a maze with no way out.
December 2021