I lost my APEX account

[bgdszyz]

I lost my APEX account, around the beginning of April, I logged into my account, before that, I hadn't logged into my account for a month or two, after going live I found that all the items in my account were gone, the account level was reset to level one, including music packs, skins, legends and stuff, it seemed like a brand new account, until now, I've been playing APEX for almost 200 hours and I need someone to help me

[EA_Barry]

@EvilSkullV8 

Please make contact with an EA Game Advisor so we can look into this for you.

Click the following link to get started:

https://help.ea.com/help/faq/using-ea-help/

Thanks.

[Qkuie]

The platform I play on is Pc on Steam and no I didn't have any other platforms unlinked from my account.

[EA_cuervo]

@Qkuie thanks for your reply. Can you please check your Inbox here on AHQ. I messaged you there.

[NXGHTVM]

I haven't logged into the game for a long time, and also didn't log in at the time of the global crash (April 2). But the account progress is completely lost to the state of the first launch. Accounts did not disconnect, were linked all the time.

[1121943989]

My apex account has been reset to level 1 too since I returned to this game on April 2th :D ,and I have played apex for 400hs ,the past level has exceeded 300+. I hope Respawn can help us find the lost file, thanku!!!

[deethdespai]

Hello

After I logged in on April 2nd, my account became a level 1 account, all the items in the account were gone, what should I do to get my account back

[EA_cuervo]

Hey everyone, 

Please check your Inbox in AHQ, I've sent you a DM requesting some further information.