all ea games have bad resolution

[Pakmelk22]

all my EA games look like 720p but i have the setting 4k on i tried 1080p but there is no diffrence i sent my xbox out for repair for this problem they said it is a EA proble because i have it on my other xbox as well can someone help me fix this

[EA_Illium]

Hi @Pakmelk22, Which games are you playing currently? Also would it be possible to get a few screenshots of how the games look?

[Pakmelk22]

Here is a picuter of ea fc 24

[EA_Illium]

Hey @Pakmelk22 Thanks for this!

To check what display settings are set on the console and on your monitor/tv?

[Pakmelk22]

I play on 4k uhd normaly I tried every resolution no difference I turned off HDR did not but the picture is on 4k 

[Pakmelk22]

@EA_Illium do u know a fix

[EA_Illium]

Hey @Pakmelk22 

We can try the following console steps:

Spoiler

• Quit the game and other running apps from Quick Resume (For Series X|S consoles)
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for console updates 

If this continues, to confirm do you have Xbox Settings set to 4k or TV settings? 

[Pakmelk22]

@EA_Illium I play on 4k I checked the setting tried your solution and the problem is still there

[EA_Illium]

Hi @Pakmelk22, thanks for the additional information happy to pass this on to the team to be aware of!

[s1nezyy]

@EA_Illium @EA_Darko @EA_Aljo  Good evening, could your team help solve our problem? Which we have been asking for 9 months to correct.

https://answers.ea.com/t5/Technical-Issues/VOLTA-Stuck-at-Level-0-FIFA-23/m-p/13688832#M90612

https://answers.ea.com/t5/Technical-Issues/The-Moments-Stuck-at-Stars-95-FIFA-23-quot-Momentous-Achi...

https://answers.ea.com/t5/Technical-Issues/VOLTA-Stuck-at-Level-0-FIFA-23/m-p/13828540#M91001