Wrongfully Banned

[EA_Mako]

Hey @0u9qta0123q1,

I do see you've already submitted an appeal, so our Terms of Service team will review that and get back to you via email once their investigation is complete.

Afraid this is not something we're able to review or provide any more specific information about on the forums, sorry.

[0u9qta0123q1]

I just noticed it’s only my Xbox series x that I’m banned on but I can still play on my other Xbox’s so I’m just confused is it because I just traveled across from another country?

[vintagebape]

cannot use auction house but my account isn’t banned

[Axs782Sxa1823]

Same, they never fixed much. 

[Axs782Sxa1823]

They are just buying time telling you, no real answer. 

[Axs782Sxa1823]

Typical of them, don’t expect much more. 

[DADDYLAUGHTON]

Same issue. I’ve been banned, no email to explain why I am banned, called EA help. They told me I am banned, can’t explain why I am banned, I have no idea why didn’t receive an email. Checked my ban history, I don’t have any. I’ve called repeatedly with no satisfaction. If I did something they violated the terms of service, how the heck am I supposed to know what it is if they won’t tell me what I did. And their customer service tells me they have no idea. Really? They just tell me to wait

[BrahmK]

I had the same problem last year.  Their customer service just tells you that they can't help, that your case needs to be reviewed by someone on the TOS team, which they neglect to do before they ban you. 

Meanwhile, the leaderboards for Online H2H Seasons and Squads have been overtaken by bots/coinsellers, with EA not noticing, and won't fix it to improve online gameplay,; perhaps if they discover they are making less money on packs.  Notice that half of the accounts are letters followed by 5-6 digits, none of which has ever had a point scored against them.  

As consumers, we are stuck waiting and hoping they get competition again when the NFLPA agreement comes up for renewal.  Because EA has proven an incapable steward of a football monopoly.

Here's hoping.

[xxxMarcus3350xxx]

Why is my auction house locked 

[shar0510]

How do you guys ban me and say I’m a bot ? Why doesn’t anyone get back to me ? Why have you taken my money and ask me to verify a million times on companion and now say I’m a bot ? Why did I do all the missions if I’m a bot ? Why did I spend money in the store if I’m a bot ? Why do I watch GMM and MCS if I’m a bot ? Why do I play Superstar KO ? Why do I play the yard ? Why did I spend $$$ in The Yard ? Please find the courage to explain this to me ! It seems you guys are the bots banning and with no proof ! No explanation and false information. What bot does all these things ? At this point right before team diamonds ? Why cant I get an explanation ? I’ve been buying madden since 2014 do I not earn an explanation ?