Airbnb 4+

I’m sorry but this has been something that’s bothered me since the start of the pandemic and I am not an “anti-masker” or a “conspiracy theorist” so I was grateful for the additional precautions, until I learned there were no additional precautions. As a company, you are fantastic to your hosts but are horrible to the guests. We have no recourse, are rarely believed over the host and truth be told, I feel like there never should’ve had to be a massive hike in cleaning fees (unless you’re honest about it and tell the guests it’s for the “host” putting themselves at risk by hosting and having to clean up afterwards and not telling us it’s for “deeper cleaning protocols”. Also most places in the US are fully open again which means this ridiculous hike in fees needs to be dropped and furthermore you should expect your hosts to be deep cleaning between each and every guest. The reason I know about the fees and why they were instituted is because I clean Airb&b houses for a few ppl when I can and for who I can…and for the record I always deep clean in between guests. It’s called good hygiene and keeping those people safe and healthy and that’s what you as a complete should strive for and expect from your hosts (not give them a cash prize for possibly doing it.

I am writing this review because i am very unhappy with my recent experience. First of all, my mom booked an experience named “Amazing Sailing and Motor Yacht Adventure”… Trust me the only thing correct in their description was “adventure”. It was a sailing boat (not a yacht), a total scam. I don’t know how airbnb can let someone like these people pass a validation test for their experiences, but they definitely missed one. I am afraid to even book another experience because it’s a total waste of money as it’s not what it states in the description. In fact, something that was a real treat, their pillows were dog beds! Not to mention my mom had a huge problem calling airbnb for help… We had this booked for months however, she lost her phone and could not get the details. Airbnb had blocked me from my account for months and refused to let me back. They wouldn’t even let me into my account to see the details even though my mom clearly could not get ahold of something she paid for(an emergency). We spent 2 hours of our time (on a cruise ship) arguing with airbnb “help” and they barely even offered a solution. All in all Airbnb has hosts on there that scam people and they don’t even do anything about it. And they wouldn’t even help when there loyal customers needed. We will never book anything on this horrible app again. Save your money and spend it on something legit.

From a very angry costumer, Lizzy