Princess Cruises 4+

Princess claims to be ahead of the technology game with Medallion Net so I would expect the one and only tool Princess directs is to use is full of faults. Granted I can do pre-cruise checkins but we have 12 upcoming cruises and 2 are back to back and 3 are back to back to back and this app only allows you to visit excursions, make dining reservations and view itineraries on the 1st leg of any of the multiple cruises. We have a back to back on different ships and again, I can only see excursions or make dining plans on the first of the 2 cruises. Even though we are on different ships! Old app had numerous problems but there were ways to navigate through app to get things done albeit app was very slow to load. This app is way slower and useless in many of the needed functions. I have had to rely on using the online webpage and using my planner at Princess. I think if they are going to push us to use this app starting today (3/8), they should have made it much more usable then it is now.

This app is an abyssmal failure with regards to accommodating two specific variations of Princess Cruises, and if it were possible, I would give it a minus 2-star rating accordingly. For passengers who have booked two cruises with an end date of the first cruise and start date of the second cruise within two days of each other, the app treats them as one linked back-to-back cruise, regardless of whether or not they were booked separately, have two separate itinerary numbers, and/or are on two different ships. What this means is that the user cannot access the second cruise to do anything that can only be completed using the app. The second failure is associated with Princess Cruisetours. Journeyview is not set up to include any aspect of the land itinerary. Put the two together, and it gets even worse. I just received an email from Princess Cruises urging me to go to the app to complete vital information necessary to finish checking in for my upcoming cruise. When I opened the app to do so, I received the following error message: “To access the app, please connect to our free onboard Wi-Fi ‘MedallionNet®’ or check your connection status“. The ship for the landtour I am currently is entering Glacier Bay at the moment, and I am probably 650 miles away from it in the interior of Alaska with no access to MedallionNet. Back to the drawing board, folks. This app STILL is not ready for prime time.

Just came off my first Princess cruise and while we had a great time overall, the onboard app is one of the worst I’ve ever used on any cruise line I’ve been on before (been on 4 other lines). The app can track a family member anywhere on the ship and have food brought to me anywhere but if I want to know what places were available to get food at any point of time, or what restaurant hours were it’s impossible to find. There are no filter options for food, entertainment, or kids activities. To find anything you have to search through the whole days itinerary. Also, and this is the worst issue- there are no phone notifications so if someone sends me a chat I get no notification on either my phone or Apple Watch. The only way I can see this is by opening the app and usually a bunch of time already passed by since it was sent. This is basic stuff and there is no excuse for not having this functionality when you have advanced features on the ship. Don’t get me started on the specialty dining reservation process for premier package cruisers and the frustration placing and changing reservations without getting charged. Whoever designs this app should take a Disney cruise to see what a real cruise app looks like. Was definitely a negative to an otherwise nice vacation and definitely played a factor into me sailing with Princess again (probably won’t).