„The obvious thing about Jaschi would be to that he knows his product (Zendesk) to an expert-expert degree. The not-so-obvious that I find commendable and inspiring is how Jaschi approaches every interaction with his customers in terms of their best interest. He doesn't just answer the question; he seeks to understand the problem or challenge (even when it's a root business problem beyond his scope). Jaschi has an excellent teaching personality, and I've had the privilege to witness him supporting many customers in equipping themselves to improve their business - for themselves and for their customers. He's a win-win-win kinda guy!“
Metropolregion Berlin/Brandenburg
Kontaktinformationen
778 Follower:innen
500+ Kontakte
Metropolregion Berlin/Brandenburg
Kontaktinformationen
778 Follower:innen
500+ Kontakte
Info
Yes I am really that good at my job.
No you don’t need more than 12 views in your…
No you don’t need more than 12 views in your…
Beiträge
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Here's how you can adapt to customers' growing preference for self-service options.
So to start, please think about your user base and the possible ways the end user wants to engage with you. Afterwards, think about ALL the possible reasons next. Check in with your Support reps and product specialists for that. Afterwards, add a priority to each of these cases. Keep in mind that the end user or the channel could play a role in that! Now mark all cases that can be handled by the end user without any active help from a human. Write down any blockers from product, processes etc that keeps them from self servicing. Write the first 10 articles and make them accessible! Report on the usage of articles and other self-service options on a monthly basis. Reiterate the last three steps over and over again.
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What are the top 3 books to read for Customer Experience professionals?
Effortless experience is a great book to get into the thinking behind customer support and customer experience. Yes, it’s old, but it’s still valid and gives you many tools to start CS and CX the right way, but also to challenge an already running (or not so much running) system.
Aktivitäten
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Tomorrow! Read about my hands on experiences with the new Zendesk Co-Pilot for Agents 😎 Subscribe for free today and you’ll get the article right…
Tomorrow! Read about my hands on experiences with the new Zendesk Co-Pilot for Agents 😎 Subscribe for free today and you’ll get the article right…
Beliebt bei Jaschi Mikolajski
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I'm thrilled to announce that I've recently been promoted to Grandmaster tier in League of Legends, placing me among the top 1000 players in North…
I'm thrilled to announce that I've recently been promoted to Grandmaster tier in League of Legends, placing me among the top 1000 players in North…
Beliebt bei Jaschi Mikolajski
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❓Operators. Explorers. AI innovators. What do they all have in common❓ They can connect with industry leaders and learn a whole heck of a lot about…
❓Operators. Explorers. AI innovators. What do they all have in common❓ They can connect with industry leaders and learn a whole heck of a lot about…
Beliebt bei Jaschi Mikolajski
Berufserfahrung und Ausbildung
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Zendesk
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Gestern war ich beim „War for Talents“ Paneltalk vom HR Collective Berlin und von Doctolib. Im schönen Kreuzberger Office von Doctolib gab es viele…
Gestern war ich beim „War for Talents“ Paneltalk vom HR Collective Berlin und von Doctolib. Im schönen Kreuzberger Office von Doctolib gab es viele…
Beliebt bei Jaschi Mikolajski