IT Infrastructure Site Services Leader Alzey

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We are looking for people who are determined to make life better for people around the world.

Lilly is designing and building a Next-Generation Parenteral and Device Assembly/Packaging Facility in Alzey, Germany. This is an exciting opportunity to help build and operate a state-of-the-art manufacturing site from the ground up. Our new Alzey facility will be one of Lilly’s most technically advanced manufacturing sites and will include next-generation manufacturing technologies and advanced data collection and analysis platforms that will result in safety and quality improvements, increased productivity, and variability reduction.

Have we convinced you? Then become part of our team and start as soon as possible as:

IT Infrastructure Site Services Leader (m/f/d) Alzey

What challenges are waiting for you?

The Digital Core Site Services (DCSS) is responsible for the delivery of services that are both consumed directly by end users, as well as those that support applications delivered by the Solution Services organization.

The Site Services Leader (SSL) position will focus on delivery of infrastructure services to the local business across all DCSS service areas. As an onsite contact, this role has operational responsibility for managing successful delivery of IT services, and as point of contact to facilitate the transition to External Service Providers (ESP). This role is also responsible for delivering DCSS projects and local essential tasks not managed by the global ESPs. On site presence is a requirement for this role.

Key Responsibilities

• Coordinate and monitor day-to-day activities to meet agreed Service Offering Definition metrics of the assigned grouping of service offerings. Compliance with SLA/SLO/SSO at site where accountable
• Responsible for execution of service and project delivery in alignment with global, regional & local plans, provide coordination and guidance to the local team. Ensure service delivery within budget and on time.
• Provide oversight on day to day service support and operation activities, including:
• Incident Management
• Problem Management
• Configuration Management
• Change Management
• Release Management
• Effectively manage communication and coordinate with global, regional and local IT teams to ensure alignment and flawless execution.
• Responding to changes, coordinate escalation and facilitate delivery of new IT Support requirements by the local business through timely intervention to meet committed timelines. Monitor and evaluate IT service tiers, customer demand, problems and usage and take appropriate action.
• Manage failures in services on the operational level, focused on ensuring that the user has access to the appropriate services to support the business functions.
• Resource management and oversight of onsite ESP / contract resources in getting DC services delivered onsite in alignment with business needs and global priorities
• Operational liaison with:
• Infrastructure Account Manager, Business Area (Manufacturing) IT Account Manager, DC Service Delivery Managers
• Internal and external staff delivering Ops and Support at the site
• Centralised Service Desk staff
• Participate in annual business planning to ensure sufficient budget in alignment with business demands
• Provide coordination when multiple teams involved in problem resolution or DRP oversight.
• Communicate SLAs to Infrastructure Account Manager / business area IT account manager, ensuring awareness, manage expectations
• Ensure compliance to local, regional and global guidelines. Work with support staff to ensure standard service/support processes are adhered to. Facilitate sessions in process optimisation when process changes are required to improve service.
• Build effective working relationships with business partners, local/regional/global IT groups, ESPs and vendors. Work with business leaders at the manufacturing site to identify IT needs and opportunities to support business objectives and deliver service improvements. Seek continuous feedback for improvement.
• Assist Service Delivery managers with the implementation of the new model in their clusters. Act as a Change Agent to secure successful adoption and implementation.
• Provide IT presence and relevance on the ground at Alzey site as deemed necessary
  
  
  

How do you convince us?

• Good understanding of GIS Support processes
• Knowledge of Platforms, telecoms, workplace and mobility technologies and support.If you have the essential skills and experience required for this position and would like to apply, please send your CV or eResume to the Supervisor of the position and copy your local HR rep, your supervisor, and if applicable your local host supervisor.
• Ability to negotiate and influence
• Broad knowledge of IT Service Support (ITIL)
• Strong understanding and application of corporate policies and procedures
• Knowledge of site specific environment
• Financial management of ESP’s
• Broad project management experience (preferably Agile)
• Exemplary communication skills. Spoken and written, English and German
• Strong leadership skills
• Strong network understanding
• Good knowledge of Telephony solutions
• Strong teamwork and interpersonal skills
• Ability to manage multiple priority projects
• Negotiation and vendor management skills
• Experience of working in a regulated environment (preferably pharmaceutical manufacturing)
  
  
  

What can you look forward to?

• Working environment: We treat each other as equals at all levels and value our team spirit - a "you" is simply a matter of course.
• Design freedom: From the very beginning, you will be given the freedom to contribute and implement your ideas. You will shape your area of responsibility independently and as a member of cross-functional or self-organized teams, with whom you will jointly manage large "heart" projects.
• Work-Life-Balance: You can flexibly arrange your working hours on a basis of trust. We also offer you a wide range of activities, including regular running groups, table tennis, gymnastics, mindfulness and yoga groups.
• Further development: We attach great importance to supporting our employees individually in their career development, while at the same time ensuring fair access to professional training worldwide through our "Corporate Lilly University".
  
  
  

Have we aroused your interest? Then please apply online with your complete application documents via our applicant portal.

We look forward to receiving your application!

If You Have Any Questions, Please Contact

Beata Juszczak

Tel.: 0221-6508-363

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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