Hossam Ragab

**Position Title:** eKomi Remote Agent **Position Description:** This sales position is tailored for qualified and experienced salespeople seeking to work remotely from the comfort of their homes. **Requirements:** To qualify as a Remote Agent for eKomi, applicants must meet the following criteria: - Minimum 1 year of cold calling experience. - Minimum 1 year of lead generation experience. - Possession of a Matric Certificate. - Access to uncapped Wi-Fi with a speed of 10 Mbps or higher. - Possession of an i3 or above laptop/desktop PC. - Successful completion of our 5-day training program. **Application Process:** Upon meeting the above criteria, applicants will receive a link to download our CRM dialler system onto their designated work laptop/PC. **Workflow Process:** 1. **Lead Generation:** Spend 2 hours daily conducting market research and lead generation using platforms like Google Maps, LinkedIn, Facebook, and Yellow Pages. Save contact information on the provided Excel sheet. 2. **Initial Contact:** Call potential clients to inform them of eKomi and book a demo to showcase how eKomi can enhance their company's performance. Record call outcomes on the Excel sheet. 3. **Demo Booking:** If a demo is successfully booked, note it on the leads tracker sheet and send a meeting request, copying cmoodley@ekomi-group.com. Until you're comfortable managing demos independently, a representative from eKomi's head office will sit in on booked demos. 4. **Demo Presentation:** Conduct the demo with the client. After the demo, the responsibility shifts to the Head of Operations (Clyde Moodley) to send the proposal and guide the client through the sign-up process. **Terms and Conditions of Employment Contract:** - Remuneration occurs monthly on the 1st of each month. - An on-target basic salary of R5000 is paid if the following requirements are met: - At least 1 converted sale for the month. - KPI targets are < 80%, calculated monthly. - Commissions are earned based on 50% of the monthly premium on the first collection. - Dialler usage is strictly for eKomi work; personal calls are prohibited. - KPIs must be met daily: - Call count: >60 - Call duration: >2 hours - Demos booked: >1 - Online logged-in time: >6 hours Watsapp +27681392307 should you be interested.

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In today's fast-paced business environment, Lean Six Sigma KPIs are essential for measuring and reporting metrics that reflect a company's success. These indicators help us stay focused and make informed decisions, providing a clear view of a company's influence and strategic direction. But how do we determine which metrics truly matter? It's crucial to identify those metrics most relevant to our business. Not every metric qualifies as a KPI. When a metric becomes critical to our company's analysis, it evolves into a Lean KPI. The process doesn't end there. Continuous evaluation and reevaluation of these metrics are key. This ongoing assessment allows us to gauge the effectiveness of our strategies and refine our approach by comparing current metrics with new ones post-improvement. Remember, various tools are available to calculate performance indices, each tailored to specific business needs. Selecting the right tool is just as important as identifying the right KPIs. Let's embrace the power of Lean Six Sigma KPIs to drive our business towards sustained success! #ExcellenceWithMohan

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" But it’s not just about picking KPIs. Everyone in the company needs to understand and work with them. This involves regular meetings to discuss the KPIs and see if they still point the company in the right direction." Quoted from https://lnkd.in/dxUyF6bY 👌 #KPIs #Performance #Strategic #goals #aligning .. ⚙

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"New Day, New Opportunities! As a call center agent, every day brings a fresh chance to make a positive impact on someone's life. Today, I'm excited to tackle new challenges and provide top-notch support to our customers. Whether it's resolving an issue, answering a question, or simply offering a listening ear, I'm ready to make a difference. Let's do this! What's your goal for the day? Share with me in the comments below! #CallCenterLife #CustomerService #NewDayNewOpportunities #MakeADifference"

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Managers often forget that they're responsible for their subordinates in all aspects : taking care of their mentorship, elevating their level of quality of work, their mental and phycological health. Yes it's true as this is one of the most important aspects in nurturing the person you're responsible for . one of the most important aspects as well is for the subordinate to feel secured and sees you as a Mentor . fare Leader to deal with who truly cares about his wellbeing. all that has a direct correlation with enhancing the quality of work and personality development which leads to better work production.

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Good overview of existing ROI analysis approaches in measuring learning effectiveness. When I was working on the ROI analysis of learning solutions with my colleagues, we learned about and combined several approaches, developing our own method which provided us with greater clarity and precision. One of the main points you discover when planning ROI analysis is that it starts with deciding what to measure and measuring it before the learning takes place. This is emphasized in the Measuring Learning Effectiveness course as well. Another important point is that you may find that none of the existing approaches work for you. That is why you might consider creating your own approach for your organization, as we did. If you want to get an overview of ROI analysis approaches, I recommend watching the course. #linkedinlearning #ROI #learning

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Even though we're past Tuesday, I still wanna share with you a new episode of "مبنقولش كده" 🎬 A.K.A. "Interview tips" This time, it's on what to say if you're asked about your current salary! Watch the video to learn more 🤓 #career #careercoach #coaching #interviewcoaching #salarynegotiation #interviewskills #interviewpreparation #interviews #interviewtips

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🔥 MASTERING CUSTOMER SERVICE 🔥 working in customer service I have learned some invaluable lessons along the way. 🌟 **Empathy is Key**: Put yourself in your customer's shoes. Understand their frustrations and concerns to provide tailored solutions. 🌟 **Patience is a Virtue**: Stay calm and composed, even in the face of difficult customers. Patience is the ultimate superpower in customer service. 🌟 **Communication is Everything**: Clear and effective communication can solve half the battle. Listen actively and respond thoughtfully. 🌟 **Continuous Learning**: Customer service is ever-evolving. Stay updated on the latest trends and techniques to stay ahead of the game. 🌟 **Celebrate Successes**: Every positive customer interaction is a win. Celebrate those moments to stay motivated and energized. Remember, the way you treat your customers reflects your brand's values. Spread positivity, empathy, and kindness in every interaction. Together, let's create a customer-centric world! 🚀 #CustomerService #Empathy #Patience #Communication #CustomerExperience #CallCenterLife #LinkedInViralPost #SpreadPositivity Let me know what you think. Leave a comment below.👇

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The modern dream! Remote work has become increasingly popular, and there are plenty of jobs that can be done from the comfort of your own home. Here are some popular options: *Remote job categories:* 1. *Customer Service*: Many companies hire representatives to work from home, handling customer inquiries and support via phone, email, or chat. 2. *Writing & Content Creation*: Writing, editing, and content creation are in high demand, with opportunities for bloggers, copywriters, and social media managers. 3. *Software Development & Tech*: With the rise of remote work, tech jobs like software development, data analysis, and cybersecurity are increasingly available. 4. *Virtual Assistants*: Virtual assistants provide administrative support, scheduling, and organization for businesses and entrepreneurs. 5. *Online Tutoring & Education*: With online learning on the rise, there's a growing need for teachers, tutors, and educators to work with students remotely. 6. *Marketing & Social Media*: Marketing, social media management, and digital advertising are all in high demand, with many opportunities for remote work. 7. *Transcription & Translation*: Transcription and translation services are needed for podcasts, videos, and documents, with many companies hiring freelancers and full-time employees. 8. *Graphic Design & Digital Arts*: Graphic design, digital art, and visual design are all in high demand, with many opportunities for remote work. *Popular remote job platforms:* 1. *Upwork*: A freelance marketplace with a wide range of job opportunities. 2. *Remote.co*: A platform featuring remote job listings in various categories. 3. *FlexJobs*: A job search platform specializing in remote and flexible work opportunities. 4. *We Work Remotely*: A remote job board with a variety of listings. 5. *Freelancer*: A platform for finding freelance work in various fields. Remember to always research the company and job thoroughly to ensure it's a good fit for you! #KristinaWrites #WorkFromHome #Upwork #Freelancer

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So what does a Site #Senior_Learning_Experience_Manager really do? Think of yourself as someone responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it’s time to imagine what it’s like being a #Senior_Learning_Experience_Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it’s all about the KPIs but in #TaskUs it’s all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. Location - #Mohali (#Punjab) #Apply using the link below or drop your resume at arpita.mishra@taskus.com Like, comment for visibility & share with someone who is in need. https://lnkd.in/dTCxNaT5 ROBIN SETHI Preena K Supriya Jacob Meenal Saxena Nandita Sasspal Pulkit Khatri Sonika Sharma Mahesh Sharma Anjali Tiwari Diksha Ranpise Vaibhavi Singh Deepal Bansal Ravi Dubey Apurva Sharma Mukul Bali Poonam Bharti Charanjeet Kaur Sandhu Arman Khan Rahul Tripathi Deepika Punjabi Deepika Jaisani Vijayata Jain Sakshi Sharma

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As an outbound sales call center, contact rate is critical to success. It directly impacts the number of potential customers reached and, consequently, the conversion rate. A high contact rate ensures that sales representatives are actively engaging with prospects, increasing the chances of closing deals and generating revenue. To improve contact rates, we can implement various strategies such as refining our calling lists to target more receptive demographics, optimizing calling times to coincide with peak answer rates, utilizing advanced dialing technologies like predictive dialers to maximize agent productivity, and implementing effective follow-up procedures to reconnect with missed contacts. Additionally, we must prioritize continuous training and coaching for our sales representatives to enhance their communication skills and effectiveness in engaging with prospects, ultimately leading to higher contact rates and improved sales outcomes. #OutboundSales #ContactRate #SalesSuccess 💼📈

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🔊 **The Problem of Customer Service Harassment** 🤬 Call center employees face a huge problem - dealing with angry, abusive customers day after day. The barrage of hostility takes a massive psychological toll, causing burnout, depression, and high turnover rates. This is an industry-wide crisis that companies have struggled to solve. 💢 **The Agitation of Constant Abuse** Imagine picking up the phone and immediately being screamed at, cursed out, and belittled by a stranger. Now imagine dealing with call after call of verbal abuse for 8 hours straight, 5 days a week. This is the nightmarish reality for many customer service agents. The agitation never stops, grinding down employees' mental health. 😞 💡 **The Solution of AI Voice Modulation** Thankfully, there is now a high-tech solution to alleviate this customer mistreatment crisis. SoftBank Corporation in Japan has developed an artificial intelligence system that can detect anger in callers' voices and convert yelling to a calmer tone in real-time. While the words stay the same, AI modulates pitch and resonance to soften the delivery. This reduces stress and protects agents' emotional well-being. Early studies show it is highly effective. 🤖 🌟 This innovative AI technology paves the way to make call center jobs more humane. It provides a much-needed buffer against endless waves of hostility. Companies would be wise to implement voice modulation systems for the health and retention of their valued service staff. With the right solutions, we can create positive change. 🌍 Read more about this breakthrough technology here: [SoftBank's AI Solution](https://lnkd.in/gw8mBTcy) #CustomerService #AI #Innovation #MentalHealthMatters #CallCenters #TechForGood

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