How to change notification settings

 

Manage your communication preferences from Sam's Club in a variety of ways:

 

Change settings using your online account:

Access the My Communication Preferences page

1. Sign in to your SamsClub.com account
2. Select Communication Preferences on the left side of the screen under the Membership heading
3. You can subscribe/unsubscribe from promotional email communications and/or text communications
4. Subscribe for Curbside Pickup alerts during checkout

NOTE:  Allow sufficient time for your marketing preferences to be updated. It may take up to ten days to process email requests and up to 30 days for requests related to telephone calls, text messages, and sharing information with your consent. Please note that postal mailings are often prepared many weeks in advance, and you may continue to receive mail for 8-10 weeks.

Written requests must include:

• Member's Full Name
• Types of communication to receive or not receive
• Related Contact Information, if opting-out of mail include the mailing address

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Email:

Send your request via email to esamssc@samsclub.com

Email requests must include:

• Full name attached to Membership
• Types of communication to receive or not receive
• Related contact information, if opting-out of promotional emails include the email address

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Promotional Emails:

At the bottom of marketing emails, there is a hyperlink to unsubscribe. Click the link, which will redirect you to a webpage to unsubscribe from Sam’s Club emails.

To opt out through the Communication Preferences Page:

1. Sign in to your SamsClub.com account
2. Click on “Your Account” in the top right of the page and then “Account Information"
3. Next select “My Communication Preferences” on the left side of the screen
4. Deselect the email programs that you would like to opt out of in the Email Notifications box, scroll to the bottom, and save your choices

—Sam’s Club One-Time Text Message:

You may opt-out at any time by texting STOP to the short code 70175 or 43303. For help, text HELP to 70175 or 43303

—Sam’s Club Account Security Alerts Text Messages:

You may opt-out at any time by texting STOP to the short code 91935 or 73105.  For help, text HELP to 91935 or 73105

—Sam’s Club Treasure Hunt Promotional Text Messages:

You may opt-out at any time by texting STOP to the short code 83645.  For help, text HELP to 83645

—Sam’s Club Promotional Marketing Text Messages:

You may opt-out at any time by texting STOP to the short code 70392

 

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Marketing Text Messages FAQ:

Does Sam’s Club send marketing text messages?

Yes, and it’s a great way to stay informed of new item, events, and promotions. If interested in subscribing, members can do so here: https://www.samsclub.com/texts

 

Does Sam’s Club have a new phone number for marketing text messages?

Yes, our new number is 70392 and members will be receiving marketing text messages if opted-in from this number moving forward.

 

Are these texts I received Spam?

No, these text messages are NOT spam. These are valid messages sent to ensure our SMS subscribers are properly notified that we are changing numbers.  

 

What’s the best way to know if I’m receiving a marketing text message from Sam’s Club?

Validate the number you are receiving a marketing text message from is 70392 and make sure you add Sam’s Club to your contact list. You can easily do this by adding the contact card you received from Sam’s Club or navigating to “Add New Contact” on your device and saving Sam’s Club’s new number to your contacts.

 

How do I opt-out of marketing text messages?

1. Text STOP to the short code 70392 *EASIEST OPTION*

2. Call Sam’s Club customer support (888-746-7726) and reach an agent requesting for opt-out 

3. Email support@attentive.com requesting for opt-out 

4. Submit opt-out request through https://www.samsclub.com/help-center/additional-help

 

Will Sam’s Club sell or share my data?

Sam’s Club views you as a valued member, not a product, and we do not sell or rent your personal information to others for money. Please refer to our privacy notice for more information.

 

Can I opt-out at any time?

Yes, customers can opt-out at any time.

 

How many messages will I get in a week?

Message frequency varies.

 

Will I get discounts or special offers with this program?

Customers will receive the latest updates on promotional marketing offers. There are not special offers specifically associated with being an SMS subscriber.  

      

  

 

Do data rates apply? Is it a free text message?

Message and data rates apply.

 

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