White Glove Delivery Services
Mattress White Glove Delivery: (Free for Plus Members)
Scheduling and delivery process:
- If you purchase any flat mattress or mattress set online (excluding Serta Sleep-To-Go Mattresses and Mattresses in Box), it will include White Glove Delivery + service for Plus Members at no additional cost! If needed, view the item in question @ Samsclub.com and confirm if it includes White Glove Delivery. If it isn't stated on the product page, the item doesn't include White Glove Delivery.
- Estimated Delivery is 10-12 business days to standard delivery zones, remote delivery zones make take longer.
- The carrier will call to schedule a delivery date and time.
- Upon arrival at your home, delivery service will remove bedding from outer packaging.
- Please inspect bed completely for damages before it is setup.
- Delivery team will remove all wasted and packing materials from premises. Delivery team will carry mattress &/ box spring to desired room (up to 2 flights of stairs).
- Delivery team will set up bed frames and attach headboards/footboards (if no tools are required).
- Used bedding will be moved to another location within the premises or removed/hauled away from the premises, upon your request.
- Delivery is not available to Puerto Rico, Alaska or Hawaii.
NOTE: Carriers have the right to refuse to pick up if the old mattress or set is deemed a biohazard. In this case, you will have to dispose of the item at your own expense.
TV White Glove Delivery:
Scheduling and delivery process:
- You will be contacted via email with a link to a scheduling website or via phone to schedule your delivery appointment.
- Your TV will be delivered via a local delivery agent.
- In-home delivery to a room of your choice
- Attachment of TV base to TV
- Placement of TV on TV stand
- This service does not include attachment to a mount such as a wall mount.
- Plugging the TV into the wall and turning it on
- Includes unboxing and set up
- Removal of all packaging material (if requested)
- Removal of Debris
Furniture White Glove Delivery:
Scheduling and delivery process:
- You will be contacted via email with a link to a scheduling website or via phone to schedule your delivery appointment
- Your Furniture will be delivered via a local delivery agent
- In-home delivery to a room of your choice
- Assembly of legs and backrests (if needed)
- Placement of sectional configuration
- The carriers are not authorized to remove existing furniture, haul-away is not included in the service
- Room of choice needs to be cleared out prior to delivery appointment
- Plugging the power recliners and/or sectional in and checking functions working correctly
- Includes unboxing and set up
- Removal of all packaging material
- Removal of Debris
NOTE: Not all furniture items include White Glove, please check the item details page to confirm availability.
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