Using the Sam's Club App
Download the app and learn how it works
For assistance with double charges* or authorization holds, contact the Electronic Payments Hotline: 479-277-2643.
- Hotline Hours of Operation: Monday - Friday from 8:00 am—3:30 pm Central
NOTE: The Electronic Payments Hotline cannot access same-day purchase information. You must wait one day after making purchase before contacting the Hotline to dispute or inquire about charges.
*EBT payment issues must be corrected at the club.
FAQ
How do I start using the App?
After downloading the App, you must go online and register your information in the Scan & Go App: E-mail address, Sam's Club Membership#, Password, etc...
Which Android and iPhone versions are supported by the app?
After downloading the App, you must go online and register your information in the Scan & Go App: E-mail address, Sam's Club Membership#, Password, etc...
Which Android and iPhone versions are supported by the app?
We don’t support based on phone models rather the current OS version. We generally support OS versions two back from the current version.
Can I save receipts from my purchases?
Receipts are saved on your phone under the receipt tab and can be exported for printing.
Will my scan and go purchases show up in my online order history?
No. Receipts and order history are saved on your phone. Select the menu icon in the corner and select Receipts.
If I reinstall the app, will my credit card and receipt history be lost?
No, but you will need to re-login.
Can multiple payments be used?
Up to 3 payment methods may be added and stored using the app.
Is there a limit to how many items I can scan and buy with Scan and Go?
There is no limit on number of items. There is a $1,000 pre-tax, pre-ISB limit for the total purchase amount.
Can I use a Sam's Club gift card for payment?
Yes! You can pay with gift cards in the app.
How to fix a Double Charge that occurred using Scan and Go?
This is considered an in-club purchase, so refunds must occur at the club where the purchase/double charge took place. Please take your Scan and Go receipt to the Membership Desk for assistance.
Are my S&G and SamsClub.com wallets the same or are they synced?
Sam's Club integrated the cards saved in your Scan & Go App with your SamsClub.com account wallet. This means that any card information saved on your S&G account will be available to use online at SamsClub.com and vice versa.
Receipts are saved on your phone under the receipt tab and can be exported for printing.
Will my scan and go purchases show up in my online order history?
No. Receipts and order history are saved on your phone. Select the menu icon in the corner and select Receipts.
If I reinstall the app, will my credit card and receipt history be lost?
No, but you will need to re-login.
Can multiple payments be used?
Up to 3 payment methods may be added and stored using the app.
Is there a limit to how many items I can scan and buy with Scan and Go?
There is no limit on number of items. There is a $1,000 pre-tax, pre-ISB limit for the total purchase amount.
Can I use a Sam's Club gift card for payment?
Yes! You can pay with gift cards in the app.
How to fix a Double Charge that occurred using Scan and Go?
This is considered an in-club purchase, so refunds must occur at the club where the purchase/double charge took place. Please take your Scan and Go receipt to the Membership Desk for assistance.
Are my S&G and SamsClub.com wallets the same or are they synced?
Sam's Club integrated the cards saved in your Scan & Go App with your SamsClub.com account wallet. This means that any card information saved on your S&G account will be available to use online at SamsClub.com and vice versa.
Can I add my Membership Card to my Apple Wallet?
Not right now, sorry. This option was available in the past and if your membership card was already added to your Apple Wallet, it will still be there and available for use.
Not right now, sorry. This option was available in the past and if your membership card was already added to your Apple Wallet, it will still be there and available for use.
Does the app have to run on internal memory or can it run on a memory card?
Android users can generally do this, but running apps from a memory card is rare and not ideal with modern phones. Preferences will be stored on the main memory of the device.
Can I use Sam's Cash with Scan & Go?
Yes, Sam's Cash can be used on the Scan & Go app.
Why can I only pay with Sam's Cash when using the app?
This happens when you have Sam's Cash selected as your default payment method. Please use the toggle to deselect rewards as your payment method.
Why am I receiving an error when using Scan & Go?
For troubleshooting and an FAQ specific to the Scan & Go service, please see Help with Scan & GoWas this answer helpful?
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