Unrecognized Charges or Orders
What to do about Unrecognized Charges or Orders?
You should immediately reset your account password and delete any saved credit/debit card payment information from the account. If you think your SamsClub.com account has been compromised, please contact us.
If you notice unauthorized SamsClub.com charges on your Credit/Debit Card:
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Immediately contact your credit/debit card company or bank to notify them of the unauthorized usage and dispute any charges. Your card issuer is the best route to recover any unauthorized charges and protect your account against further theft or fraud
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If your online account has been used without your authorization, you should immediately reset your account password and delete any saved credit/debit card payment information from the account
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If you use the same login information for other accounts, we recommend resetting those passwords as well
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If you are a victim of identity theft, you may request, at no charge, copies of application and business records in our control relating to the fraudulent transactions which may have occurred at Sam's Club or SamsClub.com
