Electronic Software Downloads

 

If you are experiencing difficulty with Electronic Software Downloads, please read the below Frequently Asked Questions and solutions for ESD Troubleshooting assistance.

FAQ:

No Refunds or Returns for Electronic Software Download products.

What happens if I cannot find or lost my email with my Electronic Software Download?

  1. First, check Spam/Junk email folders

  2. If you still cannot find the ESD, submit a request to receive your historical keys at esd.synnex.com/ESDWeb/MicroSite/keylocker.jsp

  3. If you purchased using multiple email addresses, please submit each address separately

  4. If still no email, you can submit a support request to esdsupport@concentrix.com or call (310) 974-1825 for assistance

 

What if my Electronic Software Download failed?

  1. Click the download link again

  2. Copy and paste URL into the address bar

  3. Confirm Internet connectivity

  4. If the download did not process fully, start over

 

What if I have trouble activating the Electronic Software Keys?

  1. Re-enter the key with attention to 0's and L's

  2. If it is past the key expiration date, request historical keys at esd.synnex.com/ESDWeb/MicroSite/keylocker.jsp

 

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