Travel and Entertainment FAQ
Sam’s Club Travel & Entertainment - serviceshub.samsclub.com/
What is Sam’s Travel & Entertainment?
Sam’s Club Members can now purchase tickets for theme parks and attractions, shows & events, concerts and even movie tickets across the country at incredible prices through Sam’s Travel & Entertainment. In addition, members can also book hotels, rental cars and other travel deals at negotiated member only prices.
We work with a leading benefits partner to bring these directly to our members. Reach us below for more info -
- Call Toll Free: 833-494-SAMS
- Local/International: 407-598-SAMS
- Fax: 407-393-5866
- Email: contact@samsclubtix.com
FAQ
Online at
Place your order @ https://serviceshub.samsclub.com/ by using your company access code. Please keep in mind that many of the event offers and other specials are based on limited availability, so always try planning to book your order as far in advance as possible. Prices are subject to availability and offers are subject to change at any time.
Our Customer Service Representatives are here to assist you with all your entertainment and travel needs and are excited to do so. Available daily from 8:00am EST - 10:00pm EST. Please call us at 1-833-494-SAMS
As a member of Sam’s Club, www.ServicesHub.SamsClub.com offers you exclusive travel and entertainment offers and special discounts that are not available to the general public. Our agreements are licensed and authorized with the products and services that we offer, exclusively for you. All of the offers that are represented are either discounts, special offers, exclusive promotions or provide a benefit with preferred access or preferred seating.
We offer you a convenient and reliable service to also save you time and money on your travel and entertainment.
Yes. As long as you place the order, we welcome you to place orders for your family and/or friends. Please review your individual product delivery method as there may be times when the credit card holder is required to be present to retrieve the product purchased. If you'd like for your family or friends to get their own Sam's Club's special travel and entertainment savings, invite them to join by using the Refer a Friend link available here.
The type of ticket utilized varies and in many cases is defined by the venue itself. For most theme park tickets we provide the actual tickets for admission; in some cases we provide a voucher. For select parks we also have E-tickets. For event tickets, we either send the event tickets to you or we generate a box office confirmation that allows you to pick up the tickets at the event's Box Office. Please follow the detailed instructions located on your confirmation email, which clearly outlines how to retrieve your tickets or vouchers.
Because of the sensitivity of many of the offers we provide and the special discounts and preferred seating, many of the Box Offices require a name of the individual who will be picking up the tickets. Some venues require photo identification, so please reference your specific product's delivery process to be sure there are no service disruptions when ticket retrieval occurs.
Who can pick up the tickets at the event or venue?
Many of the ticket products we sell require a name of the individual who will be picking up the tickets. Some venues require photo identification, so please reference your specific product's delivery process to be sure there are no service disruptions when ticket retrieval occurs. All instructions on how to redeem your tickets will be clarified in the confirmation that will be received.
Who can use the ticket?
This also varies by product. Some tickets are “gate ready” and can be used by anyone. Some require the purchaser to define a name for each ticket, and the ticket can only be used by that person. The method is defined by the venue itself and is clarified during the purchase process and in the confirmation.
If you require assistance with an existing order, please call a Customer Care Representative who is available daily from 8:00am - 10:00pm EST at 1-833-494-SAMS.
We offer a variety of different shipping & delivery options based on different types of tickets and special offers. For most items, if your order is less than $125 you may select USPS Shipping. For all other orders that require shipping, we ship using UPS and we offer Ground, 2-Day or Next day Air. For some items, UPS delivery is always required to ensure a timely delivery. Many tickets will be sent electronically. Please check your specific product for details.
We do our best to process and ship all orders on the same day they are placed, but due to the popularity of some products, we make our best effort to get your orders processed and shipped as quickly as possible. We guarantee processing within 24- 48 hours to ship your order based on the method of your selection.
USPS Mail can take 2-7 days depending on location. UPS Ground takes up to 7 days depending on location and region. UPS 2-day and UPS Next day packages means 2-days or Next day following our 48 hours processing time, respectively.
Yes, we ship outside of the continental United States. Please be sure to select the proper shipping method when checking out to avoid delays and shipping disruptions.
We are fortunate to have direct integrations with many box offices throughout the country. However, because of the popularity and limited availability for event tickets in certain cases; the specific sections, rows and seats may not be provided prior to purchase. Information will be displayed if seat locations are available prior to purchase. While you are making your seat selection on the site the general seating area or seating category is noted in the ticket description and a seating diagram is provided for reference. We work very hard to make the best possible seats available to you, including reserving seats prior to the public on-sale in many cases.
Please NOTE: All tickets are non-refundable and cannot be exchanged.
You will receive your tickets based upon the product specific delivery method as outlined during checkout and on your confirmation email after your purchase is complete. Only the name listed on the reservation can pick up the tickets at the Box Office, unless otherwise noted. A photo ID is required for all Box Office Will Call pick up. The redeemable voucher must be printed, most venues do not accept tickets on a mobile device.
We do have mechanisms in place to prevent mistakes from happening and it is our goal to ensure that your experience or vacation is well-planned and enjoyable. We guarantee that we will do our best to help in any way we can, and we ask that you contact us immediately to help remedy any situation by contacting a Customer Care Representative at 1-833-494-SAMS.
We strive to make available "special offers" that are not available to the general public. This can include, but not limited to; an exclusive discount, no service fees, Preferred Seating locations, special package pricing or access to a sold out event.
We are unable to provide a refund or an exchange for unused tickets. Like most ticketing systems, once an order is placed - the purchase is confirmed and the customer is responsible for the purchase. All event ticket reservations are final.
For many events, ServicesHub.SamsClub.com reserves seats prior to them going on sale to the general public, offering you exclusive access and allows us to provide you with excellent seat locations. While in some cases we may not be able to provide you an exact location prior to your purchase, we can assure you that when you see "Preferred Seating" next to an offer - that you will receive better seats than are available to the general public. Availability is limited for all events with Preferred Seating and we ask that you purchase your tickets in advance.
Taxes are defined by law and vary by state and locality of the venue. In some cases there are fees for order/ticket processing that are passed through. If you have any questions about the Taxes and Fees on your confirmation, please don’t hesitate to call 1-833-494-SAMS(7267).
The purchase of Preferred Access Tickets are typically available on mobile devices; however, venues may or may not accept tickets on your mobile device for entry. Please review your specific order for details.
Delivery methods vary and are dependent upon your product selection. Please review your specific order for details regarding the delivery of your tickets.
Procurement of your tickets varies based upon your event selection. Some tickets are delivered as E-Tickets which you may receive moments after your transaction is completed. There are times where you may receive your tickets the day of the event. There are a number of factors in procuring your tickets and the details about the timing of your tickets vary based upon your event selection. Should you have any questions, please do not hesitate to contact our Customer Care team or reference your specific delivery method on your email confirmation.
Yes, there will be a select number of products where there will be pricing advantages, but the ability to secure exclusive seats to some of the nation’s hottest events is the advantage in purchasing through Preferred Access.
Mobile e-Tickets are tickets delivered in a Mobile PDF format specifically designed for smartphones.
Avoid waiting at a box office line to pick up your tickets, saving you a lot of time. No need to print your tickets, you simply present your smartphone displaying your e-Tickets at the gate. Not to mention, you save paper and help improve the environment!
You will receive two emails from us for each order generated with this delivery method. The first is an email confirmation of your order. The second is an email with an attachment(s) specially formatted to display on your smartphone's screen so that ticket scanners may scan it as you gain entry to the venue. In some cases you will need to enable images so that the QR code will display properly. There should be one QR code per e-Ticket. You'll want to turn the brightness up to a reasonable level when presenting your smartphone to be scanned since the ticket scanner will need to be able to detect contrast between the black and white space on the QR code. The ticket that is emailed to you is a valid e-Ticket used to gain entry directly into the event, you DO NOT have to visit the box office.
Make sure you protect it like you would any other ticket. Each e-Ticket contains a unique QR code that is scanned at the event from your smartphone.
If any copies are made of the e-Ticket, only the first scan of the barcode will be allowed entry. If your QR code has already been scanned at the venue, the attendant will be alerted and entry will not be permitted.
PDF attachments may be used on any type of smartphone with a PDF viewer (such as Apple, Android, Windows, Blackberry, etc).
Typically, e-Tickets are emailed to you immediately after your purchase, however, please reference your order confirmation email which displays the delivery time.
Check to make sure that you have used the correct email address. We all make mistakes, it's okay, we are here to help! Feel free to contact a Customer Care Representative at 1-833-494-SAMS for us to resend them to the correct email address.
Also, make sure that your spam guard and junk mail settings allow you to receive emails with mobile PDF attachments.
You are excited to go to the event (and we are excited for you), but please check your confirmation email to verify when you can expect delivery of your e-Tickets. Delivery times vary, dependent upon the event.
If you did not receive them in the time that is outlined in your confirmation email, please contact a Customer Care Representative at 1-833-494-SAMS.
Do Travel and Entertainment Services qualify for Sam's Cash?
NO, third party services are not eligible to accrue Sam's Cash. See terms
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