Help with Scan & Go
This article contains troubleshooting for common errors that you may encounter when using the Sam's Club Scan & Go app. Included are login, scanning, membership-related and checkout errors as well as an FAQ section.
Download the app:
S&G Troubleshooting Table of Contents:
Sign in
Sign in Flow:
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NOTE: Payment method can be added, and receipts can be accessed outside of the club. |
Sign in Error
If you forget your credentials, you have 3 options:
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Incorrect Sign in Information:
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Error Screen:
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Guest Membership
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Lost or Stolen Membership Card:
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Membership Inactive:
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Outage:
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Expired Membership:
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Update Screen:
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Still having trouble signing in?
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Purchase Errors
Error While Scanning Items:
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Errors While Checking Out:
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Transfer to POS Error:
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QR code screen of checkout with regular items:
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Alcohol Purchase Flow
*Please use standard checkout (staffed register or self-serve checkout) if troubleshooting isn't effective.
Alcohol Purchase Errors
Don't have your ID:
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Gift Card Purchase Errors
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Sam's Cash
Using Sam's Cash
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Fuel Purchase Flow
Fuel Purchase Errors
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CVV
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Zip Code
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Scan & Go FAQ
Yes, you are able to make purchases with Sam's Cash.
Can EBT be used to make a purchase using Scan & Go?
Yes. Sam's Club currently accepts SNAP, also called EBT cards at all club locations but not for any SamsClub.com purchases.
Can Gift cards be used to make a purchase in the app?
Yes! You can pay with gift cards in the app.
Will non-members have to pay a surcharge/up-charge?
Non-members cannot use this service.