What if my order is not delivered?
Packages may be returned to us as undeliverable
When a package isn't delivered by our carrier, we'll issue a full refund to your original payment method. We'll also send a corresponding email to confirm the return and your refund details.
Reasons your package may not be delivered:
- Wrong or outdated address. Make sure the address you've entered is accurate. To add, edit or delete addresses, go to Address book
- Our system doesn't recognize the address entered, or our carrier can't deliver to that address
- The package was damaged during transit. If this happens, the carrier may choose to return it to us without attempting delivery
- The address was illegible. Address labels can occasionally be damaged or smeared. In those cases, the package is returned to us
- The carrier attempted delivery but failed. Our carrier will make multiple attempts, but if all should fail, the package is returned to us
- The package was lost in transit
We're unable to re-ship items that our carrier deems undeliverable and returns to us. To purchase an item that wasn't delivered, you'll need to place a new order.
If you haven't received word about an order being returned nor received a refund a month after the estimated delivery date, contact us.
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