What if my order is not delivered?

Packages may be returned to us as undeliverable

When a package isn't delivered by our carrier, we'll issue a full refund to your original payment method. We'll also send a corresponding email to confirm the return and your refund details.

Reasons your package may not be delivered:

Wrong or outdated address. Make sure the address you've entered is accurate. To add, edit or delete addresses, go to Address book
Our system doesn't recognize the address entered, or our carrier can't deliver to that address
The package was damaged during transit. If this happens, the carrier may choose to return it to us without attempting delivery
The address was illegible. Address labels can occasionally be damaged or smeared. In those cases, the package is returned to us
The carrier attempted delivery but failed. Our carrier will make multiple attempts, but if all should fail, the package is returned to us
The package was lost in transit

We're unable to re-ship items that our carrier deems undeliverable and returns to us. To purchase an item that wasn't delivered, you'll need to place a new order.

If you haven't received word about an order being returned nor received a refund a month after the estimated delivery date, contact us.