Exit arches
Use any checkout method including Scan & Go™ checkout, self-checkout or associate checkout, then exit through the arches. This faster exit process doesn’t require most receipts to be checked.
Frequently Asked Questions:
What are the exit arches?
It’s a technology that helps you exit the club faster. The exit arches at the door are equipped with cameras that capture the items in your cart. This helps speed up the exit process and doesn’t require most receipts to be checked by an associate.
It’s a technology that helps you exit the club faster. The exit arches at the door are equipped with cameras that capture the items in your cart. This helps speed up the exit process and doesn’t require most receipts to be checked by an associate.
How do I use the exit arches?
It’s easy, you just walk through the arches after paying via a register with an associate, self-checkout or Scan & Go™ checkout. The cameras in the arch capture your cart and match your purchases with receipts to confirm payment for all items. Once your cart is verified, you can walk out.
It’s easy, you just walk through the arches after paying via a register with an associate, self-checkout or Scan & Go™ checkout. The cameras in the arch capture your cart and match your purchases with receipts to confirm payment for all items. Once your cart is verified, you can walk out.
What checkout method do I need to use to exit with the arches?
You can use any checkout method including Scan & Go™ checkout, self-checkout or associate checkout.
You can use any checkout method including Scan & Go™ checkout, self-checkout or associate checkout.
What is being captured?
The cameras only capture images of your cart. There are no other Electromagnetic Field (EMF) or Microwave signals used.
The cameras only capture images of your cart. There are no other Electromagnetic Field (EMF) or Microwave signals used.
Does this technology use facial recognition?
No biometrics, including facial recognition, are used.
No biometrics, including facial recognition, are used.
Does Sam’s Club store or share information captured?
Cart images are temporarily stored in our system and then deleted. This helps our technology learn and increase the accuracy of verification. We do not store any personal information; nor is it captured by the cameras.
Cart images are temporarily stored in our system and then deleted. This helps our technology learn and increase the accuracy of verification. We do not store any personal information; nor is it captured by the cameras.
Do I have to walk through the arches?
Yes, all members will exit the club through the arches.
Yes, all members will exit the club through the arches.
Do I need to do anything specific with items in my cart?
No, items can remain in your cart as is. Leave your items unbagged so the arches can identify each one.
Do I still need to have my receipt checked?
Some receipts may need to be checked if there are any discrepancies or if there are any items that require identification verification. In those instances, an associate will further assist you.
Some receipts may need to be checked if there are any discrepancies or if there are any items that require identification verification. In those instances, an associate will further assist you.
What happens if there is a discrepancy between what is in my cart and my receipt?
An associate will check your receipt to clear up any discrepancies. If an item was missed, you will have the option to purchase the item or place it aside.
By adding this technology, are you taking away jobs?
Our exit associate will continue to engage with members as they exit the club, similar to if you use Scan & Go™ checkout.
Will this technology speed up my exit from the club?
Yes. Most members will be able to bypass the typical receipt check process at the exit.
How do I know that I’m good to go?
The exit associate will let you know if they need to confirm anything.
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