How to cancel an online order
All online orders can only be canceled via self-service within 30 minutes of checkout. Items/orders shipping from a Sam's Club Fulfillment Center have a slightly extended cancellation window.
How to cancel your online order:
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Select your Order History under My Account. You'll be asked to sign in
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Once you locate your order, click View Details to the right of the page
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If "Cancel This Order" appears at the top of the page, select the option and you can cancel the order.
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You'll receive an email verifying your cancellation.
Can I cancel item(s) in my order, but not the whole order?
No, you must cancel the entire order. You can reorder and remove the unwanted item(s).
I missed the window of time to cancel, what are my options?
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If you received your order, you can start a return online. Return an Online Purchase
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You can return your online order to your local Sam's Club though some items are non-returnable or restricted, see terms
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Call or chat with us for assistance with a return
