Service Animals @ Sam's Club
Service animals are dogs (and/or miniature horses)* that have been individually trained to work or perform tasks for individuals with disabilities. They come in all breeds and sizes, may be trained either by an organization or by an individual with a disability, and need not be certified or licensed. Service animals do not always have a harness, a sign, or a symbol indicating that they are service animals. A service animal is not a pet.
Service animals assist individuals with disabilities in many different ways, such as:
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Guiding individuals who are blind or have low vision and retrieving dropped objects for them;
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Alerting individuals who are deaf or hard of hearing to sounds and the presence of others;
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Carrying and picking up items, opening doors, or flipping switches for individuals with limited use of their hands, arms, or legs, or limited ability to bend or stoop;
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Pulling wheelchairs;
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Alerting individuals to the onset of seizures, protecting and cushioning individuals if they fall, and reviving individuals;
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Doing work or performing tasks for individuals with traumatic brain injury, intellectual disabilities, or psychiatric disabilities such as reminding a person with depression to take medication or waking him up, helping individuals with traumatic brain injury to locate misplaced items, or following daily routines;
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Providing physical support and assisting with stability and balance;
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Alerting individuals to the presence of allergens; and
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Helping individuals with psychological or neurological disabilities by preventing or interrupting impulsive or destructive behaviors.
Questions/Inquiries/Complaints:
Make complaints about the improper treatment of members with service animals by calling 1(800) 963-8442. An individual with a disability has the right to be accompanied by service animals in Sam's Club locations under the Americans with Disabilities Act and Walmart considers interference with or denial of this right to be a serious violation of company policy. Walmart will promptly investigate all complaints raising this issue and will take appropriate disciplinary action when associates fail to comply with this policy.
