Update, December 3, 2019: I'm adding an update to this post today, two years after I first published this post. I just looked at the 1-star reviews at the Balsam Hill website, and two years later they've still never posted my 1-star review. If you look at the 1-star reviews there, you'll see a big gap between the years/dates of the negative reviews. Since they've never published my review, I am highly suspicious that they don't publish the majority of the negative reviews they receive…
