Here's how you can professionally handle negative feedback in Corporate Communications.

Frente a un comentario negativo, primero agradece al cliente por su feedback y reconoce su experiencia, mostrando comprensión y disposición para resolver el problema. Escucha su malestar, su experiencia. Investiga a fondo la situación y proporciona una respuesta clara y honesta, detallando los pasos que tomarás para abordar la queja. Mantén una actitud calmada y profesional, evitando defensivas o excusas, y utiliza la retroalimentación para mejorar continuamente los productos, servicios o procesos internos de la empresa. Este enfoque no solo ayuda a resolver el problema en cuestión, sino que también fortalece la confianza y la lealtad del cliente, demostrando que valoras su opinión y estás comprometido con su satisfacción.

While receiving feedback one would definitely want to defend but i personally feel that one most be calm and listen carefully, sometime it is just a miscommunication... Listen attentively! is very important, seek clarification, and acknowledge emotions.

La 1ère étape est de se poser, et comme nous propose la communication non violence, de laisser pisser le chacal dans un lieu sur et confidentiel. Une autre astuce est également d'écrire une réponse avec tout son cœur et son énergie...et attendre pour voir si c'est pertinent ou pas de l'envoyer sous cette forme. La plus part du temps, le même est supprimé. Pour savoir écouter, il faut être émotionnellement disponible.

We try to explore the jist of the problem as soon as possible. Secondly, we must check those areas where someone is lacking, which may be behavioral issues, and try to improve them by counseling. By asking fundamental questions in-depth questions will bring a clear picture and solutions will be suggested accordingly.

Sideline- Emotions! Listen objectively, actively hear the other person out, note down the points you agree with, note down the points where you have a different opinion.

Certes respirer et faire de la sophrologie peut aider. Ce qui va permettre de redescendre la pression, c'est de vous visualiser dans la posture que vous aimeriez avoir. Il s'agit de la posture juste.

Don’t React! Consciously block your initial response and just allow your brain to process the information objectively. Start your response by acknowledging the other person’s point of view, reiterate the points that you agree with to build rapport with the other party.

Analyse the feedback, quickly gather facts/data that are relevant to the topic of discussion and then present your perspective on the points one by one.

Clean and clear communication is the key. Take a strategic approach: 1. Divide all points discussed based on criticality/severity 2. Take a cause-effect-reasoning approach 3. Allow the other person to share feelings/feedback during the conversation 4. Follow through with data/facts 5. Maintain your confidence

Communiquer clairement c'est : - structurez en 2 à 5 points clefs vos idées - synthétisez vos idées - poser l'objectif et l'intention - mettre un cadre de confiance et de sécurité

It's important to process feedback, especially negative feedback, in a measured, meaningful way. One tip I treasure from a former colleague is to have a "go-to: phrase that you can use to respond in the moment. This works because you can then process the feedback and then evaluate it at the optimal time and place for you. My response involves showing appreciation for their feedback -- acknowledging what has been said but not agreeing or disagreeing immediately. Being prepared allows me to stay focused and in the conversation instead of being taken off track.