How do you build trust with international contacts?

1 Research your contacts

Before you reach out to your international contacts, do some research on their background, culture, and business etiquette. Learn about their values, preferences, and norms, and how they differ from yours. For example, some cultures may value punctuality, formality, or hierarchy more than others. Some may prefer direct or indirect communication styles, or have different ways of expressing emotions, feedback, or disagreement. By researching your contacts, you can avoid misunderstandings, show respect, and adapt your behavior accordingly.

2 Communicate clearly and frequently

Communication is key to building trust with your international contacts. You need to communicate clearly and frequently, using the appropriate channels, tools, and language. For example, you may need to use email, phone, video conferencing, or instant messaging, depending on the situation and the preference of your contacts. You may also need to use simple and clear language, avoid jargon and slang, and use translators or interpreters if needed. You should also communicate frequently, updating your contacts on the progress, status, and issues of your import/export operations, and asking for their input and feedback.

4 Show appreciation and recognition

Building trust with your international contacts also involves showing appreciation and recognition. You need to acknowledge and value the contributions, efforts, and achievements of your contacts, and express your gratitude and satisfaction. For example, you can send a thank-you note, a gift, or a testimonial, or offer a referral, a discount, or a bonus. You can also recognize the cultural and personal aspects of your contacts, such as their holidays, birthdays, or hobbies, and send them greetings, wishes, or compliments. By showing appreciation and recognition, you can strengthen your emotional connection and loyalty with your contacts.

5 Seek feedback and improvement

Finally, you can build trust with your international contacts by seeking feedback and improvement. You need to be open to learning from your contacts, listening to their opinions and suggestions, and incorporating their feedback into your import/export operations. You also need to be proactive in seeking ways to improve your performance, quality, and efficiency, and asking for your contacts' support and collaboration. By seeking feedback and improvement, you can demonstrate your commitment, respect, and willingness to grow and innovate with your contacts.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?