Your warehouse is facing delays in deliveries. How would you handle customer complaints effectively?

As you are in the Leadership role , it is essential that you acknowledge for delays taking full responsibility . Acknowledging delays without pointing figure to anyone will increase your reputation and build trust among stackholders,customers.

Reconhecer o problema, é fundamental bem como investigar e análisar possíveis soluções, seja melhorando a infraestrutura, equipamentos adequados, seja efetuando treinamento específico ao time, ou até mesmo reavaliando o layout do armazém.

Based on my experience, it’s best to inform the customer about the delay and its reason, especially given the current circumstances. Confirming a new delivery schedule will build trust with your customer.

During difficult times we need to increase the focus on the subject so that it becomes our priority . Providing regular updates will show the real time status of the all activities which are related to inbound delays . we can improve the bottleneck and streamline the flow by using the regular updates.

Se o problema for em um cliente específico, ser o mais transparente possível é o melhor caminho, bem como acionar o cliente e time técnico para reavaliar juntos e apresentar as alternativas em prol a melhora da performance.

Independente da identificação da causa raiz dos atraso, é importante manter a trasparência com os clientes, informando prontamente a equipe de relacionamento com os clientes e o comercial, desta forma criando uma relação de confiança, após solucionar o problema, apresentar os indicadores com a melhora da performannce.

It’s essential to work on finding a solution and keep the customer updated. This will help them reschedule their business and maintain trust with the customer.

Crie alternativas para minimizar os impactos aos clientes, em nossa experiência, oferecemos janelas customizadas e dedicadas para o cliente, visando a melhora do atendimento.

Capacitar a equipe a manusear a carga do cliente é fundamental, pois assim evita ter chances de ocorrerem atrasos e avarias!.

1) Tell the customer, "Thank you for your call, which is very important to us"! 2) After waiting for, "What us your problem. We are here to help"! 3) An after the problem has been explained by the customer again, ask,"May I bring in an Expert"! 4) Where finally someone with a higher pay grade directs the whole the sad time wasting tale, again, to be buried in an already bought and paid for, by multinational political SCOTUS terrorists that finally promise (with an appropriate consideration) to have Donald Trump to speak his wisdom on how HE could take care of the problem... if elected back as Commander in Chief... to fix everything in one blinding flash of brilliance.