When it comes to attracting customers, experiences matter. CMSWire recently spoke to Greta Lovenheim, Customer Data and Analytics Principal at PwC, about the company’s latest research on depositors’ experiences, insights into depositors’ behavior and direction for institutions looking to entice new deposit customers. #SponsoredContent Learn more: https://bit.ly/4cLyqzz
CMSWire
Online Audio and Video Media
San Francisco, California 7,187 followers
Your guide to delivering game changing customer experiences.
About us
Produced by Simpler Media Group, CMSWire is the leading publication covering digital customer experience methodologies, tools and operations. We speak to CMOs, CX Executives, Directors of Digital, E-commerce leaders and Customer Service leaders. Our daily updates, research, podcasts and learning events act as your guide to delivering game changing customer experiences. CMSWire.com publishes 150+ unique monthly articles, offers educational webinars, produces two conferences and draws together a community of over 5 million influential digital business leaders comprised of software buyers, seasoned practitioners, vendors and analysts. Clients include Adobe, BMC, IBM, Lytics, Medallia, Microsoft, OpenText, Oracle, Nintex, SAP, Sitecore, Workfront, Wrike and many others.
- Website
-
https://www.cmswire.com/
External link for CMSWire
- Industry
- Online Audio and Video Media
- Company size
- 51-200 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2003
- Specialties
- Digital Marketing, Customer Experience, Marketing Automation, Machine Learning , Artificial intelligence, Sitecore, Digital Experience, E-Commerce, Customer Data Management, Customer Data Platforms, Digital Analytics, Adobe, SalesForce, Microsoft, SAP, IBM, Customer Journeys, Customer Service, Call Centers, and Conversational AI
Locations
-
Primary
600 California St
11th Floor
San Francisco, California 94108, US
Employees at CMSWire
-
christine crandell
Board Director and Vice-Chair, Customer Strategy Consultant
-
Myles Suer
Serving CIOs driving agile transformational businesses. #CIOChat Facilitator. IDG Contributor. #1 CIO Influencer. Top 100 Digital Influencer.
-
Martyn Perks
Expertise covers digital workplaces, intranets, change management, user research, digital strategy, customer adoption, leading change at board-level,…
-
Greg Kihlstrom
Helping F1000 Brands Prioritize & Act on MarTech, AI Adoption & MOps Decisions || Consultant, Advisor, Author & Speaker || MBA, Doctoral Candidate
Updates
-
Say goodbye to one-size-fits-all bots! Traditional conversational bots do not live up to what modern organizations need from them. Learn how Sprinklr Digital Twin’s unique personalities and tailored training can revolutionize your customer interactions 🌟 #SponsoredContent Read the full article here: https://bit.ly/4d8UcgM #CustomerService #AI #Bots
-
-
Big news in CX. Microsoft's Dynamics 365 Contact Center is a game-changer, integrating AI and Azure for seamless, omnichannel support. It boosts agent efficiency and enhances customer interactions. Join CMSWire Columnist Scott Clark to learn more: https://ow.ly/V3xC50SFM0H Liz Miller of Constellation Research, Inc. | #CustomerExperience #AI
-
-
Supercharge your #martech stack with stack composability & #AI! Combine marketing agility with IT stability to create a flexible, future-proof system. Key tips: 1️⃣ Identify your central platform 2️⃣ Experiment with specialist apps 3️⃣ Implement a clear handover process. Learn more: https://ow.ly/NJLg50SEYn2 Frans Riemersma of MartechTribe
-
Every Second Counts 🕒. It’s just true – especially when it comes to home security. On today’s episode of the CMO Circle 🟠 with DeLu Jackson, we get an inside look into ADT’s latest campaign and communications platform, When Every Second Counts. Watch the full video here: https://ow.ly/OG9Y50SEqen #MarketingInsights #MarketingStrategy
CMO Circle: ADT's Brand Longevity Playbook
-
Target's AI game is strong. With the new "Store Companion," employees can now automate tasks, gain deep customer insights, and provide super personalized service. This fusion of AI and human creativity means faster, smarter, and happier shopping for everyone. https://ow.ly/J93y50SC46V Pablo Sanchez Perez of Atento #TechInRetail #CustomerExperience
-
-
Oracle exits the ad biz. Facing fierce competition and privacy challenges, they’ve decided to focus on their strengths in cloud services and enterprise software. Bye-bye ad market, hello innovation. https://ow.ly/OApy50SBcgE #DigitalMarketing #Oracle
Ads Out, Cloud In: Oracle's Pivot
cmswire.com
-
🚨Big news🚨 The anticipated Google-HubSpot merger has collapsed, causing HubSpot's shares to plunge from $587 to $464. Amid antitrust pressures, small businesses are shifting to cost-effective CRM solutions like Zoho. Will HubSpot recover? https://ow.ly/M9aQ50SA9Vx Sean Parnell | #TechNews #CRM #Business
-
-
Unlock the power of AI in Customer Experience. Companies like Western Union and Toyota are slashing training times and boosting customer satisfaction with AI-driven solutions. From instant answers to streamlining shopping, AI is revolutionizing CX. Dive into Marbue Brown's insights on how generative AI is transforming businesses. https://ow.ly/4xGu50Szn8H The Customer Obsession Advantage | #CustomerExperience #AI #Innovation
-
-
Purchase decisions these days happen in a flash ⚡ On today’s episode of The Digital Experience 💻, the AMA’s Todd Unger likens this processes to Ariana Grande: I see it, I like it, I want it, I bought it. Also, a tornado. Watch and learn how he reduces friction in the customer journey and adapts to the super-speedy purchase cycle as CXO for the American Medical Association. https://ow.ly/e6Kj50SyMfb
-