CommunityConnect Labs

Answer your continuents' questions automatically, 24/7, by partnering with CCL to create AI-powered chatbots integrated across your digital channels. We are experienced in creating digital solutions for local governments that: ✅ Increase customer satisfaction ✅ Utilize multiple languages ✅ Fully managed implementation and maintenance ✅ Reduce staff burden by automating answers and workflows Learn more about our City Virtual Assistant, and how it saved staff hours and resources at the link in the comments. #govtech #chatbot #AIforGov

We're excited to be attending The National Association of Secretaries of State (NASS) 2024 Summer Conference in San Juan, PR. #TrustedInfo2024

Figuring out if low-to-moderate income individuals qualify for the U.S. Federal #EITC can be a difficult process to navigate. Partnering with United Ways of California, CCL developed a simple and secure text messaging platform used to design an automated yet interactive campaign that keeps administrative costs down while amplifying outreach efforts. Learn more about the project at the link in the comments. #govtech #sms #digitaloutreach

Congratulations to Covering Wisconsin for winning the 2024 Service to the Citizen award in the category of Use of Innovative Technologies to create a Simple, Seamless and Secure Service Delivery! CCL is proud to have partnered with the Covering Wisconsin team to build an insurance eligibility chatbot that connects individuals to Medicaid application support, live chat help, and resources for frequently requested services. View the other winners here: https://lnkd.in/gSad6EUY #chatbots #govtech #digitaltransformation

Chatbots and SMS can be great channels to reach constituents. Partnering with local governments, CCL designs digital outreach solutions that: ✅ Increase customer satisfaction ✅ Decrease wait and hold times ✅ Are multilingual and tailored to all community cultures ✅ Are easily adapted for different literacy levels ✅ Can be implemented quickly (in as little as 4 weeks!) ✅ Are designed to reduce call volume and staff burden through automated workflows ✅ Remind, nudge, motivate populations to access services or attend events/appointments Learn more about our government services and solutions via the link in the comments. #govtech #chatbots

We're excited to be attending the APHSA Summit in Arlington VA, and learning alongside other partners and organizations all working toward: -- Moving Human Services Upstream -- Advancing Social and Economic Mobility -- Strengthening the Human Services Sector #APHSASUMMIT24

Need help engaging with Medicaid members? Trying to cut down on call volume, wait times, and reduce call abandonment rates? CCL can help by incorporating chat and text into your workflows. Engagement can challenging, but here are 6 tips to set you up for success. Learn more at the link in the comments. #medicaid #Medicaidenrollment #healthcare

Partnering with Covering Wisconsin, CCL created a chatbot to guide people through Medicaid enrollment. It included features like: -Chat, SMS messaging, IVR -Interactive Surveys -Interactive, Simple Eligibility Screener -Referrals to resources -Live chat -Call and appointment scheduling -Multilingual interface -Fully managed support and content strategy -Continuous program impact monitoring -Phone number list cleaning -HIPAA compliant The chatbot was translated into Spanish and included information about where to access Medicare information to help users avoid occupying phone lines only to result in a referral to somewhere else or limited help in their language. This resulted in 500+ staff hours saved and our chatbot receiving a 83% satisfaction rate. Learn more about our Medicaid Eligibility Screener at the link in the comments. #medicaid #Medicaidenrollment #healthcare #chatbots

CCL knows how hard it can be to reach Medicaid and uninsured populations — they are low income, move, change phone numbers, and may not be comfortable reading or speaking English. That’s why we’ve introduced our suite of eligibility and redetermation tools to help you engage with individuals and families to make sure they’re completing steps to be covered. Our digital solutions for Medicaid navigation are available 24/7, multilingual, customizable, and HIPAA-compliant. Our team offers full-service support, detailed reporting dashboards, and quality improvement planning. Learn more about our Medicaid and Insurance Navigation Solutions at the link in the comments. #medicaid #Medicaidenrollment #healthcare #chatbots

How can text messaging improve patient well-being? We partnered with Ventura County to provide SMS surveys at regular intervals to assess mood and wellness of individuals leaving psychiatric inpatient facilities. Not only did patients rate the program highly, but the automated SMS messages saved Ventura County staff hours of tracking down clients by making repeated outbound phone attempts. Learn more about CCL's digital solutions for health programs at the link in the comments. #mentalhealthmatters #healthcare #mentalhealth #SMS