Contech Systems Inc.

IT Support/Helpdesk Engineer New York, NY30% Remote Apply Now Job Description IT Support Engineer – New York City (NYC) (Hybrid) About the Role As a member of the IT Operations team, the IT Support Engineer will primarily work on resolving technology issues submitted by the rest of the organization as well as providing technical support for our New York City office. This includes but is not limited to supporting a variety of different applications in our tech stack, completing quarterly access reviews, building documentation and training materials, and working with departmental leaders across the organization to surface and resolve technological challenges. The ideal candidate will be proactive, customer-oriented, detail-oriented, and comfortable in a fast-paced environment. Your primary working hours will be Monday through Friday, 9-5 PM local time, but you will be on-call to support clinicians with urgent requests. Responsibilities: • Provide timely and effective solutions to issues reported by end-users through various channels, including our ticketing system, Slack, email, and in-person. • Administer and troubleshoot all internal software systems and processes. • Identify and surface root causes and potential solutions for technical problems. • Collaborate with other team members to resolve complex issues. • Maintain accurate and up-to-date documentation of IT systems, procedures, and configurations for internal IT use. • Create user guides and documentation to educate end-users. Requirements: • 1-3 years' experience in a Support/Helpdesk role or comparable relevant work experience Technical proficiency with both macOS and Windows operating systems • Technical proficiency with our primary tech stack: Okta, Google Workspace, Slack, Zoom, Dropbox, Atlassian (especially Jira Service Desk & Confluence) o Other applications in our tech stack are a plus: Elation, Microsoft 365, Adobe, DocuSign, Five9, Greenhouse, Tableau, Gong, KnowBe4 • Familiarity with networking concepts and protocols • Exceptional communication, interpersonal, listening, and problem-solving skills • Ability to prioritize various responsibilities and multitask when needed • Meticulous attention to detail • Available to work 2-4 days a week in our NYC office Visit Us https://lnkd.in/egmxWmmG

IT Support/Helpdesk Engineer - Remote - 2nd Shift About the Role As a member of the IT Operations team, the IT Support Engineer will primarily work on resolving technology issues submitted by the organization. This includes but is not limited to supporting a variety of different applications in our tech stack, completing quarterly access reviews, building documentation and training materials, and working with departmental leaders across the organization to surface and resolve technological challenges. The ideal candidate will be proactive, customer-oriented, detail-oriented, and comfortable in a fast-paced environment. Your primary working hours will be Monday through Friday, 4PM -12 AM EST time, but you will be on-call to support clinicians with urgent requests. Responsibilities: • Provide timely and effective solutions to issues reported by end-users through various channels, including our ticketing system, Slack, email, and in-person. • Administer and troubleshoot all internal software systems and processes. • Identify and surface root causes and potential solutions for technical problems. • Collaborate with other team members to resolve complex issues. • Maintain accurate and up-to-date documentation of IT systems, procedures, and configurations for internal IT use. • Create user guides and documentation to educate end-users. Requirements: • 1-3 years' experience in a Support/Helpdesk role or comparable relevant work experience Technical proficiency with both macOS and Windows operating systems • Technical proficiency with our primary tech stack: Okta, Google Workspace, Slack, Zoom, Dropbox, Atlassian (especially Jira Service Desk & Confluence) o Other applications in our tech stack are a plus: Elation, Microsoft 365, Adobe, DocuSign, Five9, Greenhouse, Tableau, Gong, KnowBe4 • Familiarity with networking concepts and protocols • Exceptional communication, interpersonal, listening, and problem-solving skills • Ability to prioritize various responsibilities and multitask when needed • Meticulous attention to detail Visit Us https://lnkd.in/egmxWmmG

IT Support Engineer – Brentwood, TN (Hybrid) About the Role As a member of the IT Operations team, the IT Support Engineer will primarily work on resolving technology issues submitted by the rest of the organization as well as providing technical support for our Brentwood office. This includes but is not limited to supporting a variety of different applications in our tech stack, completing quarterly access reviews, building documentation and training materials, and working with departmental leaders across the organization to surface and resolve technological challenges. The ideal candidate will be proactive, customer-oriented, detail-oriented, and comfortable in a fast-paced environment. Your primary working hours will be Monday through Friday, 9-5 PM local time, but you will be on-call to support clinicians with urgent requests. Responsibilities: • Provide timely and effective solutions to issues reported by end-users through various channels, including our ticketing system, Slack, email, and in-person. • Administer and troubleshoot all internal software systems and processes. • Identify and surface root causes and potential solutions for technical problems. • Collaborate with other team members to resolve complex issues. • Maintain accurate and up-to-date documentation of IT systems, procedures, and configurations for internal IT use. • Create user guides and documentation to educate end-users. Requirements: • 1-3 years' experience in a Support/Helpdesk role or comparable relevant work experience Technical proficiency with both macOS and Windows operating systems • Technical proficiency with our primary tech stack: Okta, Google Workspace, Slack, Zoom, Dropbox, Atlassian (especially Jira Service Desk & Confluence) o Other applications in our tech stack are a plus: Elation, Microsoft 365, Adobe, DocuSign, Five9, Greenhouse, Tableau, Gong, KnowBe4 • Familiarity with networking concepts and protocols • Exceptional communication, interpersonal, listening, and problem-solving skills • Ability to prioritize various responsibilities and multitask when needed • Meticulous attention to detail • Available to work 2-4 days a week in our Brentwood, TN office Visit Us https://lnkd.in/egmxWmmG

IT Support/Helpdesk Engineer (Telecommute/Remote) About the Role As a member of the IT Operations team, the IT Support Engineer will primarily work on resolving technology issues submitted by the organization. This includes but is not limited to supporting a variety of different applications in our tech stack, completing quarterly access reviews, building documentation and training materials, and working with departmental leaders across the organization to surface and resolve technological challenges. The ideal candidate will be proactive, customer-oriented, detail-oriented, and comfortable in a fast-paced environment. Your primary working hours will be Monday through Friday, 9-5 PM local time, but you will be on-call to support clinicians with urgent requests. Requirements: • 1-3 years' experience in a Support/Helpdesk role or comparable relevant work experience technical proficiency with both macOS and Windows operating systems • Technical proficiency with our primary tech stack: Okta, Google Workspace, Slack, Zoom, Dropbox, Atlassian (especially Jira Service Desk & Confluence) o Other applications in our tech stack are a plus: Elation, Microsoft 365, Adobe, DocuSign, Five9, Greenhouse, Tableau, Gong, KnowBe4 • Familiarity with networking concepts and protocols • Exceptional communication, interpersonal, listening, and problem-solving skills • Ability to prioritize various responsibilities and multitask when needed • Meticulous attention to detail Visit Us https://lnkd.in/egmxWmmG

At Contech Systems Inc. our clients are some of the top IT employers in the nation. No wonder IT candidates keep a regular eye on our open positions! Visit Us: http://ow.ly/waNn50I0fvn #jobs #hiring #ITJobs #openpositions #jobboard #contechsystemsinc #tech #newjob #softwareengineer #uxdesign #businesssystemsanalyst #javadeveloper #devops #jira #jobseekers #takingresumes

At Contech Systems Inc. our clients are some of the top IT employers in the nation. No wonder IT candidates keep a regular eye on our open positions! Visit Us: http://ow.ly/waNn50I0fvn #jobs #hiring #ITJobs #openpositions #jobboard #contechsystemsinc #tech #newjob #softwareengineer #uxdesign #businesssystemsanalyst #javadeveloper #devops #jira #jobseekers #takingresumes

Join us in revolutionizing the healthcare industry with innovative solutions! If you are a proactive Implementation / Integration Lead with a passion for delivering high-quality solutions and have the required technical and interpersonal skills, we invite you to apply for this exciting opportunity. Required: * AWS Platform * XML, APIs * Claims Processing * Jira (Healthcare background is very helpful!) Apply Now: https://ow.ly/G2Eu50PXsab

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Ready to Lead the Charge in ERP System Implementations? Join us as an ERP Project Manager and unlock your potential with cutting-edge systems! 🎯 What You'll Bring: - PMP Certification - 4-7 years of ERP systems implementation experience - Expertise in PeopleSoft, Oracle, or similar platforms - Agile project management skills 💼 What You'll Do: - Lead ERP system implementations across Finance, Supply Chain, and HCM modules - Drive technological advancements and process enhancements - Ensure seamless integration and exceptional results Ready to revolutionize operations and leave a lasting impact? Apply Now: https://ow.ly/ZXTv50R3gRY #ERP #ProjectManager #NowHiring