COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement.
Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company is an innovative global leader that empowers organizations to optimize operations for the delivery of a superior service journey. COPC Inc. is headquartered in Winter Park, Florida, U.S., with operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan. www.copc.com.
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Industry
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Business Consulting and Services
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Company size
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51-200 employees
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Headquarters
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Winter Park, Florida
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Type
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Public Company
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Founded
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1996
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Specialties
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Contact Center Benchmarking, Operational Certification, Outsourcing, Performance Improvement Consulting, Training, Vendor Management Organizations, Customer Experience, Customer Journey Mapping, Call Centres, Customer Satisfaction, Call Centers, Contact Centers, and Service Journey
