DifferentKind

If you were at The Dentist Entrepreneur Organization (DEO) Summit this past week, you heard Elliot Zibel, CFA talk about the importance of measuring patient satisfaction. So how should you do that? Check out this recent article from Dentistry Today by our CEO Matthew Allen, DDS about going beyond only Google Reviews or NPS to drive true understanding and improvement regarding patient satisfaction. https://lnkd.in/eRMPTtAi

Become a better listener when you join us tomorrow! Register here 👉 https://lnkd.in/g23bmgh5 Amanda Jozsa Teresa Williams, M.L.S. Matthew Allen, DDS #patientexperience

The Season 4 Finale of Kinda Different is here! Tune in to listen to dental leader extraordinaire Pamela Maragliano, DMD share how dentistry is moving forward from her vantage point as Editor-In-Chief at Dental Economics, Chief Development Officer Cellerant Consulting Group, practice owner, and podcast host! Season 5 will be back in the fall! Thanks to everyone for tuning in this season; we're proud to continue to bring light to the #patientexperience movement in oral health and to learn from some of the most amazing leaders in our profession!

Check out the penultimate episode of Season 4 of Kinda Different! Dr. Carolyn Brown, DDS, MA steps in as host to chat with cosmetic dentist and innovator extraordinaire Jonathan Levine! Streaming on Apple Podcasts/Spotify or available to watch on our blog here: https://lnkd.in/gRjYTRkv

🤔 Do patients care about crown margins? Join us next Wednesday for a deep dive into the patient perception of clinical skills. Find out what matters to patients, what doesn't, and what you can do to help ensure your patients think you're the best clinician in the world. Our amazing panelists include Dr. Carolyn Brown, DDS, MA, Barry Bartusiak, Brooke Crouch, RDH, and Erin Norris. A very special thanks to Elevate Oral Care for sponsoring! Register here 👉 https://lnkd.in/dqpCiAiU

Super insightful episode of the Patient First Podcast with Dr. Bryan Laskin and Jordan Trentacosta. Dr. Laskin: "What do you think is the, if you had to say, put your finger out and say, this is the number one thing that DSOs could be looking at to change to help grow their practices?" Jordan: "Honestly, it's a lot of patient experience focus. In my experience, a lot of the DSOs will just go for NPS score. That's a widely accepted number that tells you how you're doing. But there's not really any takeaways from it.” We couldn't agree more, Jordan! If you're looking to follow Jordan's sage advice, we'd love to show you how we solve this problem at DifferentKind. #patientexperience #measurewhatmatters

Lackluster conversational skills holding your team back from building trust with patients and helping them complete the treatment plans they need for optimal oral health? Then check out this week's episode of Kinda Different! Matthew Allen, DDS chats with Kim McGuire, COO of Fortune Management, about how dental teams can continually improve in this area. Her expertise, combined with her humanity, will certainly benefit your organization or practice! Listen in on Apple or Spotify, or watch the whole episode on our blog here: https://lnkd.in/dJqtgyiN #patientexperience

Register now 👉 https://lnkd.in/eJYgiFzs DifferentKind refuses to play by the rules of outdated metrics. Join us as we debunk the myth of Google Reviews and NPS, paving the way for a new era of patient-centric dentistry. By challenging traditional notions, we empower you to unlock untapped revenue potential that defies industry standards. Are you ready to step out of your comfort zone and thrive in the unknown?

DifferentKind dental practices averaged 91 NPS® for the month of February! That blows these retail brands out of the water. You want some of that mojo for your dental practice? Find out more here https://lnkd.in/eKPbJtwr