We have some amazing people that truly embody #CXforGood, and in that spirit we are so thrilled to share that Hugo Lima, Director of Operations at Foundever in Portugal, is currently aboard the Global Mercy as part of a volunteer program through our partnership with Mercy Ships. This initiative reflects our commitment to support global healthcare and sustainable development. Mercy Ships is an amazing international NGO that turns hospital ships into floating healthcare hubs, providing top-notch medical services free of charge in developing countries. Hugo shared this about his first few days: "I was welcomed by the head of Mercy Ships Spain on my first day, toured around the hospital area, and then went through safety training. They take it very seriously, especially since the ship is under a lot of maintenance right now. Everyone is very friendly and is always there to help (as I keep getting lost amongst so many different floors and access gates). There's a very multicultural atmosphere and everyone brings a bit of their own culture to it. From different European countries such as Belgium and Scotland, various African nations, all the way to USA or Australia." Kudos to Hugo and the entire Mercy Ships team! #MercyShips #Sustainability #NGO #CX #BPO #FoundeverLife
Foundever
Outsourcing and Offshoring Consulting
Miami, FL 688,816 followers
Foundever™ is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.
About us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Get to know us at www.foundever.com
- Website
-
http://www.foundever.com/?utm_medium=Organic&utm_source=LinkedIn&utm_campaign=BrandAwareness&utm_content=ButtonLinkedIn
External link for Foundever
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Miami, FL
- Type
- Privately Held
Locations
-
Primary
600 Brickell Avenue, Suite 3200
Miami, FL 33131, US
Employees at Foundever
-
Laurent Delache
-
Joao Gabriel Garcia de Gouvea
Solutions Expert, Innovation, CX, Tech, Strategist, Sales Support, Pricing, BPO.
-
Marie-Adélaïde Leclercq-Olhagaray
Director of Marketing & Communications / ELLE Luxembourg Editor in Chief / Independent Board Director
-
Andreina Woodworth (Villar Jovanovich)
Global Procurement Director @ Foundever | PBS Category | Organizational Effectiveness | Talent Management | Talent Acquisition
Updates
-
Centralized multilingual hubs are a way for brands to create a more seamless one-stop-shop for language support, enabling you to consolidate and reduce complexity in the contact center in three important ways: 1. Finding a home for all your language needs By centralizing language support in a multilingual hub, brands can streamline operations and eliminate the need for separate language-specific contact centers, simplifying management and reducing costs. 2. Providing language expertise via a single point of contact Consistency and oversight are more easily achieved with a unified multilingual region and connected centers of excellence — from talent to continuous improvement and workforce management. 3. Connecting people, process and technology Your brand can create a common performance language from anywhere, with global standards and multilingual best-practice expertise — all backed by a fully managed tech ecosystem ready to help you transform and grow. Learn more: https://lnkd.in/gcu77CzX #Multilingual #Scalability #Agility #CustomerExperience #CX #BPO
-
-
Great employees are key to success when it comes to providing customer support (#CX) in multiple #languages. Where do you start when hiring and training to ensure you’re building strong teams in the contact center? Find out in our blog, "10 considerations for your contact center recruitment and multilingual talent training strategies:" 👉 https://foundever.link/aa5 #Multilingual #EmployeeExperience #EX #Recruitment #Training #CustomerSupport #CustomerExperience #CX #BPO
-
-
Do you speak your customers' language? Why is doing so such a critical part of a superior customer experience? Mark your calendars, folks, because you don't want to miss our next LinkedIn Live event, "Breaking language barriers: The role of tech in multilingual CX," featuring... • Silje Stougaard, VP of Global Operations at Vivino • Benedita Miranda, General Manager of Multilingual Region at Foundever • Moderated by Martin Wilkinson-Brown, Chief Marketing Officer at Foundever Join us on Friday, July 12, 2024, at 11 a.m. ET., as we discuss: • The role of multilingual hubs in CX strategy • How automation and AI elevate the multilingual CX strategy • Using technology as a tool to break language barriers in the contact center #MultilingualCX #MultilingualHubs
LIVE: Breaking language barriers: The role of tech in multilingual CX
www.linkedin.com
-
HAPPENING TODAY! Do you speak your customers' language? Why is #multilingual support such a critical part of a superior customer experience? Mark your calendars, folks, because you don't want to miss our next LinkedIn Live event, "Breaking language barriers: The role of tech in multilingual CX," featuring... • Silje Stougaard, VP of Global Operations at Vivino • Benedita Miranda, General Manager of Multilingual Region at Foundever™ • Moderated by Martin Wilkinson-Brown, Chief Marketing Officer at Foundever™ Join us on Friday, July 12, 2024, at 11 a.m. ET., as we discuss: • The role of multilingual hubs in CX strategy • How automation and AI elevate the multilingual CX strategy • Using technology as a tool to break language barriers in the contact center Register: https://lnkd.in/gqZcp4xt #MultilingualCX #MultilingualHubs #CustomerExperience #CX #BPO
-
-
How to empower your agents with #AI? The build vs. buy dilemma, AI-job displacement concerns, and the future of the AI in the CX industry -- this and other #GenAI topics are what Guillaume Laporte, Foundever's Chief AI Officer discussed with Benjamin Gilbert the Chief AI Officer Show podcast, hosted by Elemental Cognition. Watch the podcast here: https://lnkd.in/dX2MZKsu #GenAI #CustomerExperience #CX #BPO
-
We’re very proud to be a dual sponsor for this year’s European Contact Centre & Customer Service Awards (ECCCSA) coming up this November! We’re delighted to announce that we are this year’s Technology Sponsor as well as a Category Sponsor. Best of luck to all in this year’s awards, and we’ll see you in London in November! 🎉🥂 #sponsorship #ECCCSA #awards #CustomerExperience #CX #BPO
-
-
We've won! We're thrilled to announce we've been named the Partner of the Year at CallMiner’s LISTEN UK 2024 Awards. “We are extremely delighted to have been named CallMiner’s Partner of the Year for the first time in the UK,” said Diluckshnie Jayawardena, Global Head of Analytics for Foundever. “CallMiner’s platform continues to support us in facilitating how we improve the customer experience for our clients and our people, and we are hugely grateful for the opportunity to work together and honored to accept this award.” Read the full press release here: https://foundever.link/bgt #CallMiner #Awards #CustomerExperience #CX #BPO
-
-
Learn why you need to look beyond standard tools and compliance checks when assessing a potential CX delivery partner’s security standards. 🛡️ Securing the right CX delivery partner in an era of heightened cyber threats requires a comprehensive approach that balances an understanding of the advantages of outsourcing with a keen awareness of potential security risks. From clear long-term investment in the employee experience to evidence of a security-by-design philosophy, this guide is designed to help you identify genuine data and information security best practices in any prospective outsourcing partner. 📋Action list when considering a CX partner: • Clearly define the depth of the required partner relationship before initiating due diligence. • Confirm compliance with key security frameworks like ISO 27001 and NIST. • Request confidential client references to evaluate security performance. • Check the organization’s security rankings from reputable firms. • Ensure the organization can deliver compliant services or solutions that meet your specific needs and operate in your required territories. Dive into more detail in our whitepaper: https://lnkd.in/gE9jyq7r #Cybersecurity #ProviderSecurity #CustomerExperience #CX #BPO
-
"How #AI is revolutionizing customer engagement." Our team in Portugal hosted "The Future is Now: The Impact of #GenAI in CX" in partnership with APCC - Associação Portuguesa de Contact Centers. The event was packed with insights, beginning with Cláudia Serra, Voice of the Client Support from CTT and APCC board member, who kicked off. Pedro Santos, Country Leader of Foundever in Portugal, then welcomed everyone to our fantastic hub in Santos, Lisbon. The highlight of the morning was a roundtable discussion on how AI is revolutionizing customer engagement. The panelists included Catia Moreira, VP of Performance at Foundever; Cláudia Serra, Voice of the Client Support at CTT; and André Sequeira, Customer Service Center Manager at Ayvens. The session was moderated by Ana Gonçalves, Secretary General of APCC. Thank you all the participants who made this dynamic and engaging debate possible. Your contributions enriched the conversation and provided valuable perspectives on the future of customer experience. Mariana Victorino #APCC #GenAI #AI #ArtificialIntelligence #CustomerExperience #CX #BPO
-