Ready to start turning feedback into action? Join us for an interactive discussion with insights from guests CVS Health and Forrester on why orchestration with real-time actioning is your CX strategic advantage. Register: https://bit.ly/3S7S8xn
About us
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
- Website
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http://www.medallia.com
External link for Medallia
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Pleasanton, California
- Type
- Privately Held
- Specialties
- Customer Experience Management, Technology, Business Intelligence (Data/Text Analytics), Enterprise Feedback Management, Social Media, Text Analytics, Employee Experience, Social Listening, SaaS, Customer Feedback, Employee Experience, and Contact Center
Locations
Employees at Medallia
Updates
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Who does Meta Reality Labs turn to to help them navigate CX improvements across the organizations that they work with? Pegah Valeh, Head of Global CX at Meta Reality Labs, discusses the benefits of establishing a CX champion community.
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Professionals throughout an organization should be familiar with what #CustomerExperience means. When teams have a shared understanding, it allows employees to align expectations and see how their respective departments impact CX. That’s why we’ve put together this comprehensive guide ⬇️ that gives a helpful overview on all things CX. Let’s dive in.
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Hadley Spadaccini, Senior Product Marketing Manager, AI and Analytics at Medallia, joins Greg Kihlstrom on his inaugural episode of One Amazing Thing About... to discuss Medallia’s Ask Athena, a new Generative AI feature that takes your natural language questions about your data and uses that data to respond. Tune in now for an Ask Athena demo and learn what makes this feature amazing! 💥 https://lnkd.in/e-JMXM-b
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Ready to start turning feedback into action? Join us for an interactive discussion with insights from guests CVS Health and Forrester on why orchestration with real-time actioning is your #CX strategic advantage. Register here: https://bit.ly/4cxHRCF
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Summer is heating up 🔥 and so is this year's hottest CX trend: #personalization But it isn’t one-size-fits-all kind of strategy. Take this quick assessment to learn your personalization style and discover your unique path to more personalized CX. We bet your customers take notice 😎 Take the assessment: https://bit.ly/3yH3WzF
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When Johnson & Johnson was faced with over 1.5M ServiceNow tickets annually and no way to get actionable insights from feedback, it turned to Medallia and ServiceNow for “an all-in-one service recovery platform,” resulting in: •10% decrease in incident volume •87.2% of alerts closed within 72 hours •18% increase in employee response rates See how J&J was able to supercharge its ServiceNow workflows with the power of Medallia. #MedalliaPartnerSpotlights #MedalliaCustomerStories #VoE
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Welcome back to All Things Experience! In this edition we reveal how #CX ratings are falling industry wide (and why), according to the latest from Forrester and EMARKETER. We also share news that’s shaking up the world of #EX: Another Great Resignation could be looming, reports CIO Online, per new findings from PwC.
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📚What are this year’s summer must-reads for CX professionals? It’s all about #personalization.👇🏽 📓 Let’s Get Personal: Your Official Guide to Personalizing Customer Experiences https://bit.ly/3VHThg4 🔎 Do Personalized Experiences Matter to Your Customers? https://bit.ly/3xy7xA9 📊 The 2024 State of CX Personalization Report https://bit.ly/3VOnl9J
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As Ginny Couvillon discussed at this year’s Experience, it’s often said that “the best interaction with the contact center is no interaction at all.” From experience orchestration technology to smart callback technology, check out our guide ⬇️ to customer self-service systems for a deep dive into how to effectively leverage self-service to: ✅ Improve your contact center team’s productivity ✂️ Cut the cost to serve your customers 🤝 Ensure faster resolution times ⭐ Improve the customer experience
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