Timely and effective communication during power outages is essential for both utilities and their customers. Despite technological advances, many utilities still face challenges in managing their internal communications effectively, leaving significant portions of their customer base without critical information during emergencies. 🔗 Read our latest blog post to learn more about building a successful outage communication strategy! https://lnkd.in/gUB_rFV9
Message Broadcast
Software Development
Newport Beach, CA 3,154 followers
Transforming communications for the world’s top utility brands.
About us
Message Broadcast provides engagement solutions that shape customer experiences for the world’s top brands. As a leader in intent-driven conversation, Message Broadcast improves customer satisfaction and promotes operational efficiency through decades of domain expertise and a leading omnichannel messaging platform. We believe every interaction is an opportunity to reduce customer effort, personalize the experience, and increase customer loyalty. Our solutions dramatically enhance customer engagement, self-service, acquisition, retention and conversion across all channels, including SMS, MMS, RCS, Voice, Push, Email, and Social.
- Website
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https://www.messagebroadcast.com
External link for Message Broadcast
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Newport Beach, CA
- Type
- Privately Held
- Founded
- 1997
- Specialties
- Inbound, Outbound, SMS, Text, Voice, Email, DTA, IVR, Survey, Reporting, Analytics, VOIP, Wired, Wireless, Broadband, and Cellular Communications
Locations
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Primary
4685 MacArthur Court
Newport Beach, CA 92660, US
Employees at Message Broadcast
Updates
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Will you be joining us tomorrow? Learn from experts Paul Watkins, Director of Product Strategy at Message Broadcast, and Chris Huff, CEO of Base64.ai Document AI, as they discuss how to enhance operational efficiency and customer satisfaction using virtual assistants and advanced AI. Don’t miss this chance to transform your communication strategy! https://lnkd.in/gRVKxYzS
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Wildfire season is here, is your utility company prepared? Wildfires present significant risks to power grids, substations, and other critical utility infrastructure. The high temperatures and unpredictable nature of these fires can damage or destroy power lines, transformers, and generation facilities. This vulnerability often results in widespread power outages and service disruptions, potentially leaving customers without essential services during emergencies. Learn how to empower customers with emergency communication in our latest blog post: https://lnkd.in/g2DYA37r
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Are you free THURSDAY? Join us on July 11th from 2 - 3 PM ET for an exclusive follow-up webinar featuring Paul Watkins, Director of Product Strategy at Message Broadcast, and Chris Huff, CEO of Base64.ai Document AI. Discover how to seamlessly integrate these tools with workflow and business rules for outstanding results. Learn strategies from practical examples and success metrics to enhance operational efficiency and customer satisfaction. Don’t miss this chance to transform your communication strategy! https://lnkd.in/gRVKxYzS
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According to a recent survey by Tidio, 62% of respondents prefer engaging with client service digital assistants rather than waiting for human agents. But that's not the only way that chatbots can revolutionize the utility industry. Our infographic highlights the many ways that chatbots can help streamline workflows for customers, agents, employees, and more! 📊 Ready to see the impact chatbots can have on your utility operations? Reach out to us at Message Broadcast to learn more. https://lnkd.in/g_VZAt9k
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Is your company equipped with the right tools to revolutionize utility communications? Join us on July 11th from 2 - 3 PM ET for an exclusive follow-up webinar featuring Paul Watkins, Director of Product Strategy at Message Broadcast, and Chris Huff, CEO of Base64.ai Document AI. Discover how to seamlessly integrate these tools with workflow and business rules for outstanding results. Learn strategies from practical examples and success metrics to enhance operational efficiency and customer satisfaction. Don’t miss this chance to transform your communication strategy! https://lnkd.in/gRVKxYzS
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🤖 The Evolution of Chatbots and Their Role in Operational Workflows 🤖 Chatbots are revolutionizing traditional customer service models by transforming both customer interactions and backend operations. No longer just virtual assistants answering basic queries, modern chatbots are integral to business process automation, providing 24/7 support, handling billing inquiries, directing complex queries, and offering personalized engagement based on customer data. By streamlining workflows and enhancing operational efficiency, chatbots free human resources for more complex tasks, ultimately improving customer satisfaction and trust. Discover how chatbots are setting new standards in operational excellence and what this means for the future of business workflows. Read our latest blog post to explore the transformative impact of chatbots on customer engagement and operational efficiency! https://lnkd.in/gQxRZvJt
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Join us for an exclusive up webinar with Paul Watkins from Message Broadcast and Chris Huff from Base64.ai Document AI. as they revisit and expand upon the AI technologies presented at the PowerUp conference. This engaging webinar will feature compelling demos, including ChatGPT and Computer Vision AI, showcasing how these technologies create highly engaging and effective virtual assistants. Don’t miss this opportunity to see how AI can transform the communication strategy for your utility. https://lnkd.in/gRVKxYzS
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Is your utility prepared for summer outages? As temperatures rise, so does the strain on our electricity grids, often leading to power outages that can be both inconvenient and dangerous. Utility companies must have a robust strategy in place to manage these extreme conditions effectively. Learn how our solutions helped a major utility company achieve a delivery rate exceeding 1.5 million communications per hour, providing real-time reporting and carrier-certified delivery receipts. Stay ahead of the heat—let's ensure your utility is ready for any challenge.
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Message Broadcast reposted this
What an amazing week in NYC! The Message Broadcast leadership team got together with our fantastic board members this week for strategy sessions and I could not be happier with the outcome! Buckle up, this rocket ship has taken off! Alex Wiley, CPA, Scott McClintock, Sultana Wazzan, Atif Hasan, Victoria McIntosh, Paul Watkins, Jason Sharma, Andy Bane
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