RingCentral

Never miss a coaching opportunity with AI Quality Management for RingCX. Businesses of all sizes can now effortlessly analyze agent performance, track customer sentiment, and identify conversation trends, all on one platform. Explore the innovation in action. ⬇️ https://lnkd.in/gPvXQ5Wz

We’re thrilled to expand our strategic partnership with Vodafone Business with the launch of Vodafone Business Contact Center with RingCentral, powered by RingCX. This new offering makes it simpler for companies to establish and operate contact centers by equipping agents with AI, including call summaries, transcripts, automated scorecards, conversational insights, and coaching to deliver seamless customer experiences. Read the release: https://lnkd.in/g2VRf5du.

Empower your teams to do their best work. 💪 Join our Customer Care team to learn about new features in RingEX that will help you streamline the way you work. Register for the webinar! https://lnkd.in/gwdrf6G7

Metrigy's latest research highlights 7 ways businesses can move forward and reap the benefits of AI. Here's a sneak peek: 🤖Evaluate the bots: When evaluating bots, consider both chat and voice variants. Each can speed up the resolution of customer queries. ⬆️ Elevate CX to a top priority: If your company hasn’t already elevated CX to a top priority, do so now. Find and align advocates from across the business, including marketing and sales. Sell the C-suite on the power of AI in improving efficiencies and driving up customer satisfaction ratings. By focusing on these areas, businesses can effectively leverage AI to enhance both customer and employee experiences, leading to improved efficiency, productivity, and overall business success. Want more tips? Our report highlights 5 additional ways to ensure your business benefits from AI. 🚀 https://lnkd.in/gNepzFiB.

Q: What does it take to leave a lasting impact on your customers? A: Meaningful interactions that make them feel heard. Here’s how an AI-powered contact center enhances customer communication: 1️⃣ Omnichannel Capabilities: Connect with customers on their preferred channels for a seamless and personalized experience. 2️⃣ Customer Insights: Equip agents with the context needed for each conversation, allowing for quicker understanding and issue resolution. 3️⃣ Automated, Real-Time Note-Taking: Allow agents to focus on conversations without capturing every detail by hand. Elevate your customer experiences with an AI-powered contact center like RingCX: https://lnkd.in/gU28zE6a.

RingCentral shines again in the 2024 G2 Summer Report! ☀️ Our customers' voices have been heard, and we're excited to share some key achievements: ✅ Momentum Leader ✅ Enterprise & Small Business Leader ✅ EMEA Region Leader ...And that's just the beginning! At RingCentral, we believe customer feedback fuels innovation. We're dedicated to making decisions that empower our customers' success in today's dynamic business environment. A heartfelt thanks to our incredible customers for their ongoing trust. We remain committed to providing solutions that address your communication and collaboration challenges. Want to learn more about our G2 Summer Report recognition? Visit our blog for the full story and see what customers are saying about RingCentral! https://lnkd.in/dD_ypxd4

RingEX, the leading business communications solution, is now enhanced with a personal AI assistant. Make productivity effortless with real-time note-taking, personalized intelligence, AI writing, and more. Transform your workday with RingEX with RingSense AI and experience efficiency like never before. https://lnkd.in/g5naxM-F.

We're honored to be selected as a finalist in the prestigious UC Awards in 3 categories! 🎉 Best Contact Center Solution 🎉 Best use of AI 🎉 Best UCaaS Provider Multi-National We've been recognized for our dedication and innovation, which is a testament to the contributions that set us apart in the industry.

Our India office hosted its first annual India Hackathon (“Ringathon”), challenging competitors to develop UX innovations with the theme “AI Everywhere.” More than 30 teams of 90+ developers submitted their imaginative ideas. Bringing together a relatively new team of developers, the India “Ringathon” challenged mentors and engineers to dig deep and identify, integrate, and implement creative solutions for our customers. Thank you to our judges and the executive planning committee, especially Chief Technology Officer Vlad Vendrow and General Manager and Senior Vice President Sathesh Murthy, for their leadership and guidance. 🏆 Congratulations to the winning team and the runner-ups! https://lnkd.in/geiFukKm

Mobile communication capabilities are vital for small business leaders on the go. 🏃 SMB team members wear countless hats in their organizations, so they may not have time to get to a desktop computer or fax machine when they need to send an important message. When SMBs have completely mobile communications, they can communicate from any device at any time, streamlining workflows and improving productivity. Find out how RingCentral's AI-powered communications 
solutions keep you connected wherever you go: https://lnkd.in/dqMvsbH9.