SCAN reposted this
Chief Growth Officer @ SwiftShift | Fractional CMO and GTM Expert | Health Tech, SaaS, B2B | Host ➡️ "The Uprising Show"
The Future of Service: "I think it's going to be a blend of technology and human service." — Troy Shaffer, VP Contact Center Operations at SCAN Health Plan. I had the pleasure of having Troy on The Uprising Show, where we went deep into the topic of Healthcare Operational Efficiency. This is one of the clips where Troy mentions something really profound about the use of AI in healthcare operations. "Superhuman Staff Efficiency" - It's not about, like, you know, getting rid of our staff. Check out this full episode here - https://lnkd.in/eHHduwpR #TheUprisingShow #HealthcarePodcast #TopHealth #VivekNanda #TroyShaffer #HealthPlans #HealthcareOperations #HealthcareAI #Healthtech