Adam Brown

Greater Chicago Area Contact Info
1K followers 500+ connections

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About

I am a seasoned Client Executive, with a 25-year career focused on relationship and…

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Experience & Education

  • Horizontal Digital

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Licenses & Certifications

Publications

  • Host & Speaker: Secrets to a Successful & Engaging Customer Community Webinar

    7Summits

    Engaging customers in digital communities is getting harder, especially as user expectations are eclipsing common practices. Many seek the benefits of an engaging experience, but are lacking the innovative features necessary to actually capture their users’ attention.

    Learn the secrets to turn a struggling digital presence into a thriving community from experts representing Boomi, Coveo and 7Summits. Viewers of this free on-demand webinar will discover:

    How to get executive…

    Engaging customers in digital communities is getting harder, especially as user expectations are eclipsing common practices. Many seek the benefits of an engaging experience, but are lacking the innovative features necessary to actually capture their users’ attention.

    Learn the secrets to turn a struggling digital presence into a thriving community from experts representing Boomi, Coveo and 7Summits. Viewers of this free on-demand webinar will discover:

    How to get executive buy-in for community investment
    Ways to increase valuable engagement in your customer community
    Top features of an Intelligent Experience to incorporate now

    See publication

  • Top 5 Community Migration Tips

    7Summits

    Your company has decided to migrate your community from its existing platform to a more innovative community solution. While migrations are complex, addressing a few key questions early in the process will help ensure a successful transition.

    Join experts from Boomi, A Dell Technologies Business, Salesforce and 7Summits for a dynamic, hour-long webinar that provides insights on how to successfully manage a platform change.

    Seasoned community manager Andrew Mishalove will share…

    Your company has decided to migrate your community from its existing platform to a more innovative community solution. While migrations are complex, addressing a few key questions early in the process will help ensure a successful transition.

    Join experts from Boomi, A Dell Technologies Business, Salesforce and 7Summits for a dynamic, hour-long webinar that provides insights on how to successfully manage a platform change.

    Seasoned community manager Andrew Mishalove will share how Boomi planned their migration specifically to address feature differences between the legacy and new platform, how they drove excitement and guided members through the transition, and tips and tricks to enable long-term success.

    Webinar Panelists
    Andrew Mishalove, Boomi, A Dell Technologies Business, Community Manager & Strategist
    Cesar Castro, Salesforce, Community Cloud Senior Director
    Adam Brown, 7Summits, Vice President & Senior Account Executive

    See publication

  • Evolving Content Needs in Online Communities

    7Summits

    Insights on the prevalence of video as a preferred content type in modern online communities, and review of the inaugural Appinium User conference from February 2020.

    See publication

Honors & Awards

  • Speaker - TSIA Interact 2021

    -

    Session Name: Secrets to a Successful and Engaging Customer Community

    Customer communities can be a key driver in self-service success, but many companies starting out with a community struggle with engagement. A successful community experience can improve customer loyalty, reduce support caseload, and help capture voice of the customer for product improvements. So how do you turn a stagnant community into an engaging one?

    In this webinar, Matt Krebasch from Dell Boomi and Adam…

    Session Name: Secrets to a Successful and Engaging Customer Community

    Customer communities can be a key driver in self-service success, but many companies starting out with a community struggle with engagement. A successful community experience can improve customer loyalty, reduce support caseload, and help capture voice of the customer for product improvements. So how do you turn a stagnant community into an engaging one?

    In this webinar, Matt Krebasch from Dell Boomi and Adam Brown from 7Summits will share their secrets for success in turning the Boomiverse into the thriving community it is today, including how to:

    Increase engagement in your customer community
    Get executive buy-in for community investment
    Build a community implementation roadmap
    And more best practices

  • Speaker - DF2U 2020

    -

    Presented on the value that Experience-driven solutions can bring to Customers, Partners and Employees in the Financial Services industry.

  • Speaker - Dreamforce 2019

    Salesforce

    Presented a session covering 5 best practices for successfully managing through a Community migration, in conjunction with Salesforce and Dell Boomi. Session recording here:

    https://success.salesforce.com/sessions?eventId=a1Q3A000021ea1UUAQ#/session/a2q3A000002BJbiQAG

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