Brian Zrimsek

Experience the new mrisoftware.com, designed to highlight our product offerings, corporate culture and career opportunities. Leveraging a visually impactful and responsive design, this modern and engaging site is deeply integrated into a CMS for easy management. The new site features an innovative yet intuitive mega-menu design as well as an interactive solution finder, allowing visitors multiple means to learn about our product offerings. The site also contains an expanded Careers section… Show more

Experience the new mrisoftware.com, designed to highlight our product offerings, corporate culture and career opportunities. Leveraging a visually impactful and responsive design, this modern and engaging site is deeply integrated into a CMS for easy management. The new site features an innovative yet intuitive mega-menu design as well as an interactive solution finder, allowing visitors multiple means to learn about our product offerings. The site also contains an expanded Careers section built to highlight the unique corporate culture of MRI Software. Show less

Clarity for Project Portfolio Management, IT Cost & Time Tracking and Cost Allocations,
ServiceNow (SaaS) for IT Service Desk Enablement and ITIL Process Support (Incident, Problem and Release Management),
Adlib Document to PDF Technology for Digital Document Compilation,
Kofax Capture for Paper to Digital Document Conversion,
Serengeti Law for Matter Management and Electronic Billing,
Winshuttle for SAP transaction automation and mass data upload,
Kronos for… Show more

Clarity for Project Portfolio Management, IT Cost & Time Tracking and Cost Allocations,
ServiceNow (SaaS) for IT Service Desk Enablement and ITIL Process Support (Incident, Problem and Release Management),
Adlib Document to PDF Technology for Digital Document Compilation,
Kofax Capture for Paper to Digital Document Conversion,
Serengeti Law for Matter Management and Electronic Billing,
Winshuttle for SAP transaction automation and mass data upload,
Kronos for Timekeeping,
ADP Payroll Outsourcing,
Aon Hewitt Benefits Outsourcing,
SuccessFactors (SaaS) for Performance Management,
Cornerstone (SaaS) for Learning Management,
Corrigo (SaaS) for Facilities Maintenance, Work Orders and Warranty Management. Show less

Implemented production cells, kanban, and visual management in all facets of a light duty assembly operation focused on air and oxygen supply systems. Substantially reduced work-in-process inventories, final assembly stock-outs, transit distances, quality defects and shop floor space requirements. Increased production throughput, employee cross training and cross-functional communications. Coordinated lean processes with ERP system requirements.

Developed in conjunction with a visionary, industry leading multifamily client, Prospect Connect is an innovative new prospect portal and digital lease generation solution. This new solution offers market leading capabilities, guiding both rental prospects and property leasing teams smoothly through the entire leasing process. Working with our network of partners, clients will have choices and the ability to incorporate leading revenue optimization, resident screening and payment services into… Show more

Developed in conjunction with a visionary, industry leading multifamily client, Prospect Connect is an innovative new prospect portal and digital lease generation solution. This new solution offers market leading capabilities, guiding both rental prospects and property leasing teams smoothly through the entire leasing process. Working with our network of partners, clients will have choices and the ability to incorporate leading revenue optimization, resident screening and payment services into their solution. Show less

MRI Software Version X is the latest release of our flagship property management and accounting solution. Version X is built for the modern workforce that expects consumer-like experiences in enterprise software solutions. Version X features a streamlined user interface, includes a variety of intuitive features and functions and is usable across multiple browsers and devices. The most revolutionary feature is a global search function, called MRI Go, that provides a search driven navigation… Show more

MRI Software Version X is the latest release of our flagship property management and accounting solution. Version X is built for the modern workforce that expects consumer-like experiences in enterprise software solutions. Version X features a streamlined user interface, includes a variety of intuitive features and functions and is usable across multiple browsers and devices. The most revolutionary feature is a global search function, called MRI Go, that provides a search driven navigation capability that greatly streamlines how users interact with the application. Show less

Implementing a solution to meet the growing needs of the furnished housing business within Irvine Company Apartment Communities. This business, managing in excess of 1000 furnished portfolio-wide, required integration and automation that was not achievable with the in place property management solution. Selected and implemented OSCAR, by Software Answers, to provide integrated functionality from reservation through billing with the ability to handle corporate accounts, credit card payments… Show more

Implementing a solution to meet the growing needs of the furnished housing business within Irvine Company Apartment Communities. This business, managing in excess of 1000 furnished portfolio-wide, required integration and automation that was not achievable with the in place property management solution. Selected and implemented OSCAR, by Software Answers, to provide integrated functionality from reservation through billing with the ability to handle corporate accounts, credit card payments and the visual stacking of reservations. Show less

The Customer Resource Center (CRC) is at the heart of an organizational transformation that is embracing two strategic differentiators of Irvine Company Apartments; Hyper Portfolio Density and a Hold Forever Asset Strategy.

The CRC provides a centralized function aimed at prospect and resident service excellence. Resident accounting and other administrative functions are being transitioned to this central service to drive greater consistency, higher quality and improved… Show more

The Customer Resource Center (CRC) is at the heart of an organizational transformation that is embracing two strategic differentiators of Irvine Company Apartments; Hyper Portfolio Density and a Hold Forever Asset Strategy.

The CRC provides a centralized function aimed at prospect and resident service excellence. Resident accounting and other administrative functions are being transitioned to this central service to drive greater consistency, higher quality and improved service.

At its core, the technology used to enable this new function is a Cisco IP telephony system that is paired with a CRM system (Aptean's Pivotal). The phone system utilizes intelligent call routing capabilities to ensure all calls are directed and redirected appropriately with minimal use of phone trees. Recognized numbers are automatically passed to the CRM and customer records are presented to the customer service representative when the call is answered.

The CRM is tracking each interaction and has been built to enable marketing, sales and service. Pivotal provides the ability to capture and track prospect interaction, with integration to the property management system, RealPage. It also enables the ability to answer property questions, provide brochures, schedule onsite appointments, capture resident issues, log maintenance service requests and launch the leasing process.

A lock-box service, provided by Wells Fargo, was also deployed as part of the CRC, providing centralization and automation to the high volume and repetitive tasks associated with accepting rent payment via check, The lock-box was integrated to RealPage for payment processing. Lock-box roll-out has driven increased adoption of rent payment via the resident portal. Show less

Launched the Customer Portal for the Office Properties division, providing a robust online customer interface for information sharing, communications and transactions between property operations and our commercial office customers.

Leading company-wide Innovation Program that is designed to identify, assess, pilot and deploy new and emerging technologies. Deployed the following technologies:

- Mobile Inspection Management technology, from InfoTycoon, that leverages cloud-based software and mobile devices to automate move in/out surveys, property inspections and detailed asset attribute collection.

- Digital Property Tours to allow for an immersive, propsect portal based, property experience leveraging 360… Show more

Leading company-wide Innovation Program that is designed to identify, assess, pilot and deploy new and emerging technologies. Deployed the following technologies:

- Mobile Inspection Management technology, from InfoTycoon, that leverages cloud-based software and mobile devices to automate move in/out surveys, property inspections and detailed asset attribute collection.

- Digital Property Tours to allow for an immersive, propsect portal based, property experience leveraging 360 degree photo tours powered by Google, virtual property tours powered by Floored (testing with Oculus Rift), aerial property videos and TouchTour touch screens by Engrain.

- Digital Signatures (DocuSign) to enable a fully paperless process for lease and contract execution. Greatly reduced document cycle times, occurrences of lost documents, expedited mail costs, and associated time spend preparing and sending physical documents by leveraging a secure, audit-able cloud-based solution with integration to SharePoint. 20,000 envelopes processed in the first year. 90% of transactions completed in under 1 week.

- Cloud based file storage and sharing (ShareFile by Citrix) to enable a secure method for providing access to digital assets from a variety of mobile devices. Over 700 users transferring 10GB of data per day.

- Conference center audio/visual solution, including video conferencing, to enable a new, nearly 2500 sq. ft. corporate conference center.

Other technologies evaluated, piloted or deployed:
- Linked-In Sales Navigator
- Arcestra 3-D space visualization and navigation
- SmartBoard large form touch screen and digital whiteboard
- QLess Digital Line Management
- Digital Signage via Signage Live
- WebDAM digital Asset Management
- Virtual Guest Services Kiosk
- Multiple other technologies identified and evaluated but not piloted.

Established tools and processes for managing and evaluating ideas throughout their life-cycle. Show less

Selected SAP Business Objects (BOBJ) as the strategic BI platform for the company.

Delivering financial, operational and customer information from SAP ERP, RealPage OneSite, MRI Commercial Property Management, Pivotal CRM and other data sources into a common warehouse (SAP BW) for dashboards, reports and ad-hoc analysis. Content delivered on the desktop as well as mobile devices.

Specific dashboards and analytic content delivered covering: Finance and Expense KPIs, Home Sales… Show more

Selected SAP Business Objects (BOBJ) as the strategic BI platform for the company.

Delivering financial, operational and customer information from SAP ERP, RealPage OneSite, MRI Commercial Property Management, Pivotal CRM and other data sources into a common warehouse (SAP BW) for dashboards, reports and ad-hoc analysis. Content delivered on the desktop as well as mobile devices.

Specific dashboards and analytic content delivered covering: Finance and Expense KPIs, Home Sales and Resales, Retail Tenant Sales, Commercial Office and Retail KPIs, Apartment Financial, Leasing and Operations KPIs, and Net Promoter Score Analysis. Driving increased use of dashboards and data visualizations. Currently providing over 90 BOBJ objects to 670+ users at all levels of the organization. Show less

Deploying SharePoint 2010 for increased collaboration, process efficencies, document management and records retention. Initiatives include: intranet migration to SharePoint, guided lease document generation from CRM system data, service contract automation and management, reinvestment specification approval workflow, and various digital record retention initiatives.

Driving a business application rationalization and consolidation program that is designed to leverage strategic platforms (SAP ERP, Pivotal CRM and Microsoft SharePoint) in order to enable process standardization and reduce maintenance costs. Will result in an application landscape that will be lower cost while being easier to source talent inside or outside the organization. Portfolio reduced by 50% since program inception.

Leveraged Google street view technologies to provide a user driven visual experience of Apartment community amenity spaces. Focused on communities in lease-up, this technology promises enhanced on-line experiences for prospective residents while providing native integration to Google search.

Launched new portal for prospect and resident interaction with a responsive design that supports a new brand experience. The prospect portal provides ability to search for available apartment units and can facilitate full on-line leasing processes. On-line experience enhanced with enhanced digital content and assets including Google 360° tours of units and amenity spaces as well as virtual tours for communities under development. The resident portal provides integrated payments and renewal… Show more

Launched new portal for prospect and resident interaction with a responsive design that supports a new brand experience. The prospect portal provides ability to search for available apartment units and can facilitate full on-line leasing processes. On-line experience enhanced with enhanced digital content and assets including Google 360° tours of units and amenity spaces as well as virtual tours for communities under development. The resident portal provides integrated payments and renewal functions while also streamlining maintenance service request processing and providing access to lifestyle event programming information. Show less

Facilitated the conversion and integration of 14 apartment communities, representing over 5,000 units, into the division's portfolio. Critical activities included conversion of all operational and financial data as well as the deployment of new network and computing infrastructure. Data conversion from MRI to RealPage. Leveraged a SharePoint team site across all corporate and divisional teams to ensure coordination of activities in order to minimize impact to on-site associates and… Show more

Facilitated the conversion and integration of 14 apartment communities, representing over 5,000 units, into the division's portfolio. Critical activities included conversion of all operational and financial data as well as the deployment of new network and computing infrastructure. Data conversion from MRI to RealPage. Leveraged a SharePoint team site across all corporate and divisional teams to ensure coordination of activities in order to minimize impact to on-site associates and residents. All sites were converted and operational to meet aggressive transaction closing dates. Show less

Leverage SharePoint 2010 for a new intranet that is designed to bring the most relevant content to users with as few clicks as possible while being consistent with corporate branding. Leveraged design best practices and legacy site analytics to identify most critical content. New features include both manager and employee resource centers, enhanced search and a more robust employee directory. Deployed enterprise-wide to over 3,500 associates.

Led the implementation of a suite of RealPage (SaaS) products for the entire 100 property, 40,000 unit apartment portfolio. Branded Project One, this initiative standardized business processes and deployed applications including Leasing and Rents, Resident and Prospect Portal, Screening, Payments and Document Management. These technologies enabled a transformation to a paperless process throughout the resident life-cycle and provided the core of an operational data store that will be… Show more

Led the implementation of a suite of RealPage (SaaS) products for the entire 100 property, 40,000 unit apartment portfolio. Branded Project One, this initiative standardized business processes and deployed applications including Leasing and Rents, Resident and Prospect Portal, Screening, Payments and Document Management. These technologies enabled a transformation to a paperless process throughout the resident life-cycle and provided the core of an operational data store that will be leveraged by a subsequent Business Intelligence and Dash-boarding initiative.

Project One also included a Custom Guest Card that is the seed of a divisional CRM capability that will improve marketing and sales operations through enhanced information and increased traceability of interactions with prospects and residents.

Piloted YieldStar revenue management at seven properties, with sister control properties in key sub-markets. We declined to move forward with the pilot. Show less

Delivered marketing, design center, sales, service and accounting systems for a new Homebuilding business unit. Expanded use of both SAP ERP and Pivotal CRM, integrated a SAAS design center solution into both SAP and Pivotal to provide full process integration.

Led the analysis of key IT metrics as compared to peers. Performed benchmarking on IT spend as percent of revenue, IT spend per employee, IT FTE as a percent of total FTE, Contract FTE as a percent of total IT FTE and the blend of IT spend between Keep-the-Lights-On and Discretionary activities.

Leveraged general peer data sets from Gartner (All Industry and Professional Services verticals). Worked with industry groups (National Multi-Housing Council and RealComm) to develop and… Show more

Led the analysis of key IT metrics as compared to peers. Performed benchmarking on IT spend as percent of revenue, IT spend per employee, IT FTE as a percent of total FTE, Contract FTE as a percent of total IT FTE and the blend of IT spend between Keep-the-Lights-On and Discretionary activities.

Leveraged general peer data sets from Gartner (All Industry and Professional Services verticals). Worked with industry groups (National Multi-Housing Council and RealComm) to develop and administer industry specific benchmark surveys for Multi-family and Commercial Real Estate. Brokered specific comparisons with industry peers of similar size and complexity. Show less

Led an ERP assessment and improvement project for a medical device manufacturer. Implemented tighter material controls for service centers, adjusted users interfaces to improve data entry times in the call center and implemented metrics and measures for improved process management.

Led an ERP assessment and improvement project for a discrete manufacturer. Identified system configuration and usage issues and took corrective actions. Retrained material planners and buyers on item master set-up issues as well as planning system configuration options. Achieved inventory reductions and increased system adoption. Implemented metrics and measures for improved process management.

Led an ERP assessment and improvement project for a U.K based discrete manufacturer. Identified system configuration and usage issues and took corrective actions. Corrected a substantial backflushing and WIP valuation problem, instituted service van specific inventory, and implemented metrics and measures for improved process management.

Worked as part of a multi-national team, based in the UK, on a business application suite implementation for a telecommunications equipment manufacturer. Was manager and lead process architect for the “Quote to Cash” process team which included aspects of CRM, SCM and ERP. The scope of the team centered on contact and opportunity management, sales forecasting, multi-site planning, sales order management, and product configuration.

Managed a seven location ERP implementation for a multi-national, tier-1 automotive supplier. Was responsible for project planning and execution. Specific activities surrounding creation of data and system configuration standards for locations in US, Canada, Germany and Italy.