Chris Nodder

Discover how to create a user experience that embodies utility, ease of use, and efficiency by identifying what people want from websites, how they search for information, and how to structure your content to take advantage of this.

Need to run a Design Thinking exercise with your remote team? Here’s a companion course to my popular Design Thinking: Implementing the Process training. Includes a Miro template you can download and customize, and loads of tips on how to make such an intensive creative process work at a distance.

If you tried your hardest to scrub all memory of stats classes from your brain, but now you need to report UX results, I have just the course for you! No equations to learn, just simple steps to help you plan and analyze your research.

Based on my book Evil by Design. I discuss the science of human behavior, the history of persuasive design, and how design can appeal to emotions. I describe different types of dark patterns and explore the ethical limits of acceptable persuasion.

Guidelines for every part of an ecommerce site, from the homepage, to product pages, to checkout. User behavior when shopping online, multi-device branding and experience considerations, and the importance of designing your site so users can research before buying and seek support after the sale.

These days it’s most likely that at least part of your interview process will be conducted remotely. Get tips for phone and video interviews, possible interview formats and questions, and how to follow up after the interview.

After recapping the different job roles within UX, this course talks about building your reputation, cleaning up your online profile, getting the experience you need, and building a resume and portfolio.

Learn what design thinking is, where it fits into user experience, how the process works, and what it can help you achieve.

Learn how to implement design thinking in your organization. Build a team, conduct research, and prototype ideas with these design-thinking tutorials.

Learn what types of questions you can get good answers to in a survey, how to phrase the questions so they give you the information you need, how to create and field a survey, and how to analyze and report the results.

This course was initially designed to be a jumping-off point showcasing all the UX content in the LIL library. But I wanted to make it more than just an advert, so it takes you through the process of starting out in UX, learning what the different job roles within the discipline are, and how to think about a career in UX.

A series of short videos on different techniques and processes within UX. Chapters on research techniques, becoming a better researcher, UX design deliverables, UX job roles, and the politics of getting the work done.

Content strategists, accessibility experts and information architects communicate their work with the rest of the team through a style guide that covers the visual design, typography, standard colors, and also the tone that content should be written in. This course covers the process of creating, introducing, and maintaining a style guide and a design system.

Learn the psychological reasons why good UI design works. These cognitive, perception, and physical concepts will let you see why people behave they way they do, so that you can build websites and apps that work the way your users think.

A series of short user-centered design courses walk you through the UX design thinking process, from observing users to creating a paper prototype and implementation plan.

A workbook-based course that steps through the main considerations each small business owner should make for their online presence, helping you create a strategy you can implement yourself or share with your site creator.

Run your own basic usability study to find out just what your users need from your website, application, or device—and learn where to focus design improvements to have the biggest impact.

Get practical techniques for writing for the web, including tips on front-loading content, avoiding jargon, and keeping your content up to date.

How to sell the idea of usability testing to a team or company that hasn’t done it before. Introduces the concepts and benefits of usability testing, which can improve ROI by focusing your design improvements in areas that have the biggest impact.

How to design the structure for sites and apps. Find how your users think about the world, and transition those lessons to your product's navigation, content classification, and layout.

Learn how companies make us feel good about doing what they want. Approaching persuasive design from the dark side, this book melds psychology, marketing, and design concepts to show why we’re susceptible to certain persuasive techniques. Packed with examples from every nook and cranny of the web, it provides easily digestible and applicable patterns for putting these design techniques to work. Organized by the seven deadly sins, it includes:

Pride — use social proof to position your… Show more

Learn how companies make us feel good about doing what they want. Approaching persuasive design from the dark side, this book melds psychology, marketing, and design concepts to show why we’re susceptible to certain persuasive techniques. Packed with examples from every nook and cranny of the web, it provides easily digestible and applicable patterns for putting these design techniques to work. Organized by the seven deadly sins, it includes:

Pride — use social proof to position your product in line with your visitors’ values
Sloth — build a path of least resistance that leads users where you want them to go
Gluttony — escalate customers’ commitment and use loss aversion to keep them there
Anger — understand the power of metaphysical arguments and anonymity
Envy — create a culture of status around your product and feed aspirational desires
Lust — turn desire into commitment by using emotion to defeat rational behavior
Greed — keep customers engaged by reinforcing the behaviors you desire

Now you too can leverage human fallibility to create powerful persuasive interfaces that people will love to use — but will you use your new knowledge for good or evil? Learn more on the companion website, evilbydesign.info. Show less

Chris takes readers through the design-and-test iterations of his experience with XP Service Pack 2, a key element in Microsoft’s Trustworthy Computing Initiative. The lessons learned at each iteration add up to a “secret” -- a scoped, equitable, contextual, responsible, emotional and timely user experience for trust and privacy decisions.

Rapid Application Development (RAD) processes such as Agile and Scrum pose an opportunity and a threat to achieving a quality user experience. The methodologies as described in traditional books often don't work in practice. We present case studies of successful implementations of user experience within Agile processes.
The information in this 119-page report is based on case studies from 16 organizations that have embraced Agile while also caring about user experience. Survey results from… Show more

Rapid Application Development (RAD) processes such as Agile and Scrum pose an opportunity and a threat to achieving a quality user experience. The methodologies as described in traditional books often don't work in practice. We present case studies of successful implementations of user experience within Agile processes.
The information in this 119-page report is based on case studies from 16 organizations that have embraced Agile while also caring about user experience. Survey results from 174 professionals supplement the findings. Show less

Contributed industry perspective chapter discussing security and usability tradeoffs in releasing Windows XP Service Pack 2.

Contributed chapter discussing experiences managing the NatWest usability group.
"Usability engineering makes computer systems easier to use and more relevant to business needs. Although much research has been done into methods and techniques for usability engineering, there is little available on how to put this into practice in a commercial environment. This book, written by usability professionals from a variety of non-IT organizations, take readers through the process of starting and… Show more

Contributed chapter discussing experiences managing the NatWest usability group.
"Usability engineering makes computer systems easier to use and more relevant to business needs. Although much research has been done into methods and techniques for usability engineering, there is little available on how to put this into practice in a commercial environment. This book, written by usability professionals from a variety of non-IT organizations, take readers through the process of starting and running a Usability Group, alerting readers to potential political problems, implementation difficulties and possible solutions." Show less