Zarak Khan

Whether it’s an annual flu vaccine, a device for helping paralyzed veterans walk or a private rocket to send supplies to the International Space Station, cutting-edge acquisitions are making it possible for our federal government to bring on board innovative products and services to serve the American public better. The Partnership for Public Service and Booz Allen Hamilton discovered how agencies are teaming with industry and academia to make our nation stronger, safer and more prosperous.

Federal agencies are extremely large and complex organizations with critical missions that range from safeguarding our borders to protecting us from disease. Managing these organizations effectively and ensuring that they achieve their goals is no easy task, and it is the responsibility of the chief operating officer (COO) to coordinate these efforts.

What role do COOs play in agencies? What are their top priorities and challenges? What is the state of management in federal agencies?… Show more

Federal agencies are extremely large and complex organizations with critical missions that range from safeguarding our borders to protecting us from disease. Managing these organizations effectively and ensuring that they achieve their goals is no easy task, and it is the responsibility of the chief operating officer (COO) to coordinate these efforts.

What role do COOs play in agencies? What are their top priorities and challenges? What is the state of management in federal agencies? Those are the questions the Partnership for Public Service and Booz Allen Hamilton set out to understand in the inaugural report, “Bridging Mission and Management: A Survey of Government Chief Operating Officers.” Show less

Behavioral science can be applied to a variety of practice areas within an organization via a range of design and measurement tactics. It can influence strategy and design throughout an organization, including product design, marketing and communications, employee and customer engagement, and strategic decision making. Applied behavioral science includes both designing for the moment (the domain of nudges and cognitive biases) as well as creating the broader context for shaping the thoughts… Show more

Behavioral science can be applied to a variety of practice areas within an organization via a range of design and measurement tactics. It can influence strategy and design throughout an organization, including product design, marketing and communications, employee and customer engagement, and strategic decision making. Applied behavioral science includes both designing for the moment (the domain of nudges and cognitive biases) as well as creating the broader context for shaping the thoughts, emotions, and behavioral patterns of employees and customers.

This book draws on the collective wisdom of applied behavioral scientists with deep experience within their respective practice areas to provide practical guidance on building a behavioral science function that has a meaningful impact on your organization.

Action Design Network in conjunction with UPenn Master of Behavioral and Decision Sciences is providing the digital version of this book for free and other versions at cost. As part of the non-profit Action Design Network, Action Design Press shares the mission of making behavioral science more accessible to people. Show less