Admissions Assistant, International Support and Reception

Application Instructions

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

• Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.
  
  

Job Description Summary

Under general supervision, the position is responsible for the accurate and timely entry, verification, filing and management of applications and supporting documents for prospective and enrolling students with special attention paid towards international applicants. As a member of the Admissions Support team, handles phone and email traffic, and welcomes visitors to campus.

Job Description

Essential Functions:

• Handles application processing for international students, including managing application documentation, English proficiency requirements, and confidential financial information. May also verify and input data for applicants.
• Serves as the primary point of contact for international applicants in answering specific application processing questions via phone, email, and regular mail. Makes appointments and makes referrals, as necessary.
• Assembles documents for international students and sends hard copy mailings through International Shipping.
• Responsible for specific data processing tasks at certain times of the year as determined by the Operations team.
• As a member of the Admissions Support Team, responds to telephone calls, emails, and mailings from the public to the Office of Undergraduate Admissions.
• Supports efforts to welcome visitors and check in prospective students and their families for on-campus programming.
  
  

Other Functions

• Additional data processing tasks, as assigned.
  
  

Required Education, Knowledge, Skills, Abilities

• High school diploma or G.E.D and one to two years of related experience or specialized training or an equivalent combination of education and experience.
• Excellent interpersonal, communication, and time management skills.
• Proficiency in Microsoft Office, the internet, and other relevant software.
• Ability to organize workflow and coordinate activities. Exemplary data entry and record maintenance skills.
• Ability to meet deadlines in a high-volume office environment.
• Ability to handle sensitive information in a confidential manner.
• Ability to understand and follow specific instructions and procedures.
• Ability to work occasional weekends as needed.
• Ability to maintain effective customer relations.
  
  

Preferred Education, Knowledge, Skills, Abilities

• Knowledge of Slate Technolutions, Banner or Workday
• Familiarity with international documentation
  
  

Physical Requirements

• Sedentary work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned.
  
  

Environmental Conditions

• No environmental conditions
  
  

Disclaimer

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Additional Job Description

Time Type Requirement

Full time

Note To Applicant

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.