Assistant Front Office Manager
Hyatt Hotels Corporation
Nashville, TN
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Organization- Dream Nashville
Summary
The Assistant Front Office Manager is responsible for giving direction to the entire Front Office, Reservations, BellServices,Concierge,andGuestServicesdepartmentsensuringallqualitystandardsare incompliance andthatpolicies andproceduresareconsistently applied.Thispositionmanagesthedayto dayoperationofthe Front Office, including, but not limited to running full shifts, managing the room inventory and the flow of arrivals and departures. This role is responsible for responding to guest requests and complaints and ensuring problem resolution that satisfies the guest.
Summary
The Assistant Front Office Manager is responsible for giving direction to the entire Front Office, Reservations, BellServices,Concierge,andGuestServicesdepartmentsensuringallqualitystandardsare incompliance andthatpolicies andproceduresareconsistently applied.Thispositionmanagesthedayto dayoperationofthe Front Office, including, but not limited to running full shifts, managing the room inventory and the flow of arrivals and departures. This role is responsible for responding to guest requests and complaints and ensuring problem resolution that satisfies the guest.
- SupervisesFrontOfficeTeamMembers,ensuringadherence tohotel’spoliciesandstandards.
- ManagesanddevelopsFrontDeskAgentsandSupervisors
- AssistFrontOfficeTeamwiththeirjobfunctionstoensureoptimumservicetoguest
- Towelcome andregisterallarrivingguests,makingsurethatallpertinentinformationisobtained
- Efficientlyconduct check inandcheckoutprocedures
- Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectationsaremet.Allmaintenanceissues properlylogged andfollowedupon
- Respondtoallguests’requestsorinapropermannerandensureappropriateactionis taken
- Meetrequestsregardingguestbilling
- Handlecashtransactionsinaccordancewiththeproperty’scashhandlingpolicy
- Maintainscurrentknowledge ofhotelculture,amenities, andservices,eventsinthe area,pointsofinterest,andservices inthearea
- Answerthetelephoneinaprofessionalmannerandassistguestswithanyquestions,directions,etc.
- Manageandresolveallguest complaintsandcomplimentsinaprofessionalandcourteousmanner
- Communicatewithalldepartments regardinginhouseVIPsandanyspecialrequests/needs
- Serveasaleaderindisplayingoutstandinghospitalityskills
- All othertasks anddutiesas assigned
- Atleastone yearexperienceina roleas supervisor
- Hotel experience required
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Hospitality
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