Job Location SCP Laguna Beach - Laguna Beach, CA Education Level 4 Year Degree **Summary** The Assistant General Manager is primarily responsible for assisting the General Manager in overseeing all departments and aspects of the Hotel.
Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
Follow Hotel policies with lost and found items.
Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
Continuously promote sanitation, safety, and security efforts.
Encourage Social Media/5-star compliments or reviews on OTAs.
Embrace and exemplify the SCP Culture & Core Values in your day-to-day job duties.
Assist in Revenue Management for the hotel and work closely with its brand, owners, and the central team.
Grow the operational efficiency and effectiveness of the hotel.
Develop and direct a team to make the hotel successful.
Utilize company reporting systems to include: + Daily/weekly/monthly activities + Time clock procedures + Labor performance reports + Accounts payable + Forecasting
Administer various human resources processes such as onboarding, orientation and training, recruitment and selection, recognition and reward programs, safety management, performance evaluations, and team member relations.
Understand and uphold operational standards and guest satisfaction ratings.
Adhere to and communicate budget requirements and restrictions.
Control all operational and departmental expenses.
Assist in overseeing all sales and marketing functions.
Maintain on-going communication with all staff in all departments.
Utilize web marketing initiatives and internet distribution channels.
Oversee the hotel operations when the General Manager is not present.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
Maintain knowledge of correct maintenance and use of equipment.
Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
Access all functions of computer/software systems.
Provide suitable training, reinforcement, and coaching for team members, as necessary.
Guide and direct team members to achieve established goals and objectives.
Promote teamwork and quality service through daily communication and coordination with other departments.
Cultivate collaborative, mutually supportive relationships with other departments and co-workers.
Monitor team members' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective team members.
Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
Coordinate breaks and assign work duties to team members.
Ensure that team members report to work as scheduled. Document any late or absent team members.
Conduct a pre-shift meeting with team members and review all information pertinent to the day's business.
Assist team members with their job functions to ensure optimum service to guests.
Cultivate the SCP Culture & Core Values by leading our team members to a deeper understanding of our brand. Encourage team member buy-in and reward team member ownership of the SCP Culture.
Other duties as assigned.
Must be a United States citizen or possess a valid work permit.
Must be able to read, write, and speak English. Fluency in other languages is beneficial.
Must be able to accurately follow instructions, both verbally and written.
Must be results-oriented writing techniques and strategies for correspondence.
Must be able to work in a fast-paced environment with urgency and empathy.
Outstanding coordination and multi-tasking abilities.
Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality specific software systems.
Must have general computer skills including Microsoft Office and Google Suite.
Must have the ability to deal effectively and interact well with guests, vendors, and team members.
Must be familiar with hospitality industry success measures and strategies for product positioning.
Ability to carry oneself in a mature, professional and responsible manner at all times.
Must be service-minded and team-oriented.
Must have a strong attention to detail and hospitality knowledge.
Must have the ability to proactively prioritize needs and effectively manage time and resources.
Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
Must have a valid State-Issued Driver's License.
High school diploma or equivalent
Bachelors degree or higher level education in a business related field of study
Experience handling operations of branded hotels
Minimum six years of hotel experience #J-18808-Ljbffr
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Paper and Forest Product Manufacturing
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