The Assistant Hotel Manager is your opportunity to join a great hospitality team. You will assist the General Manager with all day-to-day hotel operations. You will be responsible for leading the team on General Manager off-days, and helping create a culture of care, respect, integrity and trust. This includes supporting the Lodging Management Team and working with all Resort departments to ensure a consistent and positive experience for all guests and employees.
Responsibilities
Assist Summit Hotel General Manager with all hotel responsibilities and projects.
Work as Manager On Duty and a leader of the Summit Hotel team.
Oversee Summit Front Desk and support all Hotel Operations in conjunction with the General Manager.
Help define and create a culture which highlights care, respect, integrity and trust within the Summit team and for our guests.
Assist with managing labor hours and hotel expenses.
Listen to and manage guest complaints and oversee service recovery and resolution.
Track ESS, NPS, and BSA scores and communicate with Management Team to meet goals.
Communicate all policies, procedures and service standards to staff and ensure compliance.
Walk and inspect hotel public areas and guest rooms to ensure high standards are met.
Assist with guest recovery of detractor scores in guest surveys.
Create strong communication lines between staff, guests, and management.
Assist in recruiting, interviewing, hiring and training front line staff.
Continue to develop training materials and programs for all hotel departments and the Lodging Department.
Responsible for supporting pre-season and ongoing training sessions.
Communicate frequently with lodging managers to set, assess, and discuss goals and complete operational planning.
Approve schedules weekly with the General Manager and ensure all time entries are accurate in the payroll system for Summit Hotel departments.
Mentor, coach, and counsel staff as needed.
Work shifts as needed.
Monitors the personal appearance of staff members and enforces the Big Sky Employee Handbook polices and guidelines.
Ensures that the work environment is safe for employees and that employees have access to all safety materials and personal protective equipment required for job completion.
Required to know the fire safety and evacuation procedures and incorporate these procedures into staff training.
Abide by and uphold Big Sky Resort and Boyne Resorts policies.
Qualifications
Relevant degree and/or experience required.
Previous leadership role/management and hospitality experience preferred.
Knowledge of Microsoft Office, Outlook and Excel required. Previous knowledge of Springer Miller Systems (SMS) is helpful.
Ability to learn various systems and programs including Springer Miller Systems and Alice.
Must have valid driver’s license and be able to drive a company vehicle.
Excellent leadership and interpersonal skills are required.
Possess strong written and verbal communication skills, organization, detail oriented, sense of urgency, critical thinking and problem solving skills.
Candidate must maintain a drive for excellence and consistent strong performance.
Must have the ability to handle multiple tasks at once and adapt to changing situations and environments.
Seasonal interviewing, hiring and terminations required in a seasonal resort environment.
Be a part of our full-time year round team and enjoy these great benefits!
Free Ski Pass for you, your spouse and dependents
FREE Golf Pass for you, your spouse and dependents
Free Scenic Lift Pass for you, your spouse and dependents
FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents
Steep Lodging discounts for accommodation for friends and family (blackout dates apply)
25% off Food discount at all outlets with charging privileges
20%-30% off Retail discount at all outlets with charging privileges, gear and sponsor discounts
Eligibility for affordable employee housing, a short walk or free bus ride away from work
401k and Health benefits for you and your family
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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