You will be a key member responsible for the availability and reliability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.
Picture Yourself At Pega
A passionate Engineer who loves problem solving, who is familiar with NOC infrastructure and managing cloud services at scale, along with being highly motivated to constantly learn and grow. Our goal is to ensure that we successfully deliver high service uptime for our environments, and by collaborating and communicating with customers and internal stake holders, you will deliver best in class support.
What You'll Do At Pega
Manage and monitor customer environments
Handle alerts, incidents, service requests and changes within SLA
Access, analyze and prioritize tickets, follow standard operating procedures (SOP) for known issues, and escalate when required
Execute tasks including monitor service health, restart of client environments, handling logs, increase storage, whitelist IP addresses, troubleshoot access related issues, deploy system updates, run queries and scripts, etc.
Identify opportunities for automation of repeated operational tasks and reduce toil
Adapt to changing business goals
Participate in after hours on call rotation including work weekend shifts
Daily hours are 9am-6pm PST ( with an hour for lunch)
Who You Are
Possess customer obsession and proven empathy towards customers
An analytical and problem-solving mind- ability to quickly evaluate customer incident and act accordingly
Clear and concise verbal and written communication skills
Self-motivated, inquisitive, and creative, with a passion for continuous improvement
Works well with cross-functional global and remote teams
Demonstrated ability to learn new or unfamiliar technologies, techniques, and tools quickly to meet our business requirements
Comfortable working in a fast-paced, enterprise environment
What You've Accomplished
You are skilled in AWS, Linux and systems monitoring, and have accomplished the below:
Understanding of cloud-based infrastructure, platform, and application services
1-2 years of experience in enterprise scale Linux Administration
1-2 years of operational knowledge in application and database level monitoring and troubleshooting (like Java applications, Tomcat and RDS Postgres)
1-2 years hands-on experience with Amazon Web Services (AWS)
Understanding of microservices architecture (like Kubernetes and Docker), monitoring tools (like New Relic or Datadog), basic administration of web servers (like Tomcat) and network (like DNS, VPN) is a plus
Must be eligible to support FedRAMP / earn a US Security clearance
Pega Offers You
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company
Job ID: 20674
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting and Software Development
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