Provide direct telephone, letter, and electronic customer service for the public daily, serve as a sales and service agent to patrons of the Los Angeles Philharmonic Association, and enter customer feedback into the patron database.
Position Elements:
Provide high-level customer service to resolve complex or difficult customer inquiries by phone, letter, live chat and e-mail
Enter customer feedback into patron database
Function as information and sales representative for all events related to the Los Angeles Philharmonic Association, Walt Disney Concert Hall, and Hollywood Bowl
Provide helpful information, including suggestions for event, performance, price options, parking options, directions, restaurants, access for patrons with disabilities or any other service provided by the Los Angeles Philharmonic Association; up-sell appropriate services and events
Sell new and renewal subscriptions, flex plans, single tickets, gift cards, and related items
Assist with database maintenance, add accounts in ticketing system, and correct patron information
Take reservations for free admission events
Make outgoing calls to patrons regarding program or event changes and new services or offerings as necessary
Compose and distribute periodic customer comment reports
Provide pre-concert customer service at the Hollywood Bowl Information Booth and Walt Disney Concert Hall
Attend performances at the Hollywood Bowl; greeting guests and working with box office and house management to help reconcile onsite customer concerns
Guide patrons through their online interactions with all pertinent web portals
Assist Patron Services Manager as needed
Other duties as assigned
Relationships
Reports To: Audience Services Manager
Interacts With
Patron Services
The Music Center and LA Phil venue Operations teams
Walt Disney Concert Hall, Hollywood Bowl, and The Ford Box Office
Assistant Director, Sales and Customer Engagement
Philanthropy
Marketing
Other LAPA staff as needed
Patron
Job Requirements
Position Requirements:
2-3 years experience in the customer service field
Previous ticketing experience preferable
Flexible schedule required for day, evening, and weekend shifts. Ability to work nights and weekend shifts, specifically Friday and Saturday
Strong interpersonal skills with an ability to work well with people at all levels, across a diverse customer base
Computer proficient including Microsoft Office.
Ability to think quickly and creatively problem-solve
Excellent verbal and written communication skills
Ability to type 40 wpm
Superior interpersonal manner
Excellent organizational skills
Knowledge and passion for the arts
Secondary language is a plus
The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.
EQUAL EMPLOYMENT OPPORTUNITY POLICY
The Los Angeles Philharmonic Association embraces and is committed to diversity and inclusion within our staff, musicians, guest artists, audiences, and surrounding communities. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth or related medical conditions; for employees who are victims of domestic violence, sexual assault or stalking; and for applicants and employees based on their religious beliefs and practices.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Musicians
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