The incumbent is responsible for the safe and efficient operation of the Tour/Charter vessel(s) including but not limited to its seaworthiness, safety, security, cargo operations, navigation, crew management and legal compliance-and for the person(s) and cargo on board. Address and respond to guest arrivals/departures, needs, requests and customer service. Maintain proficient boat piloting skills in order to pilot the vessel. Interact with staff, supervisors, managers and guests to ensure that all equipment are onboard. Ensure that all duties and tasks are accomplished in a timely and effective manner.
Essential Functions & Duties
Effectively provide historical, geographical and cultural information on all Charter customers.
Maintain proficiency in boat piloting skills.
Maintain and convey a thorough knowledge of all Charters regulations and policies.
Maintain a clean, orderly and safe work area.
Maintain enthusiasm and morale for yourself, team and others while working cohesively with all other APM departments.
Incumbent is primarily responsible for piloting and assisting supervisors with daily tasks.
Provide excellent customer service and maintain a polite attitude to promote professionalism and a high standard of excellence.
Proper and immediate handling or notification of management concerning hazards or problems.
Must maintain all on-board equipment, safety equipment with regular inspections
Qualifications
Current Merchant Mariner Credential
Firm knowledge of marine craft communication, signaling and navigation systems
Ability to interact and communicate with clientele
3 or more years experience boat handling preferred-firm knowledge of marine craft communication
Current CPR or related first aid certifications
EDUCATION
High School Diploma, GED, or equivalent preferred but not required.
Experience
Post-secondary non-degree award, or four to five years' experience on a boat.
Able to easily multi-task, including performing administrative duties
General Knowledge, Skills And Abilities
Knowledge of APM marina services and amenities.
Skills which allow for the tactful resolution of guest problems or concerns.
Knowledge or ability to be trained in fire extinguisher operation.
Knowledge or ability to be trained in ISO/EMS awareness.
Knowledge or ability to be trained in employee orientation.
Knowledge or ability to be trained in hazard communication.
Knowledge or ability to be trained in hazardous materials response/respiratory protection.
Knowledge or ability to be trained in emergency response.
Knowledge or ability to be trained in recyclable materials.
Knowledge or ability to be trained in blood borne pathogen awareness
IS THIS POSITION CLOSELY, MODERATELY, OR MINIMALLY SUPERVISED? Moderately.
DOES THIS POSITION HAVE SUPERVISORY RESPONSIBILITY INCLUDING BUT NOT LIMITED TO HIRING, FIRING, PERFORMANCE APPRAISALS, PERSONNEL CHANGES? No.
DOES THIS POSITION HAVE ACCESS TO COMPANY OR CUSTOMER CONFIDENTIAL OR PROPRIETARY INFORMATION INCLUDING BUT NOT LIMITED TO CUSTOMER LISTS, PAYROLL, HUMAN RESOURCE OR LEGAL INFORMATION? No.
DOES THE POSITION HAVE ACCESS TO OR HANDLE COMPANY OR CUSTOMER FUNDS INCLUDING BUT NOT LIMITED TO CREDIT CARD INFORMATION, CHECKS, CASH? No.
WORKING CONDITIONS
The performance of stated functions and duties may occur in, but are not limited to: office settings, confined spaces such as boat hulls, public or common areas such as restaurant or retail establishment; inclement weather conditions may be a factor including rain, snow, wind, extreme temperatures. General industry levels of noise and stimuli should be expected in all settings.
Controllable working conditions (i.e. temperature, lighting) may be altered to create a more conducive working environment for staffing needs, however such accommodations shall not create an undue hardship on the Company or other staff members.
PHYSICAL DEMANDS
The physical demands of the position may include, but are not limited to sitting or standing for extended periods of time. Lifting, carrying and otherwise maneuvering heavy objects with or without assistance. Climbing, crouching, reaching, extending and other bodily movements in work areas such as boats, office settings, docks.
ENGLISH PROFICIENCY
It is important that the incumbent be able to communicate effectively in English including speaking, understanding, reading, and writing for the purpose of general interactions with staff, guests and customers. Additional linguistic proficiency is welcomed and encouraged, but not required for the performance of the position.
Intent And Function Of Job Description
The purpose of the job description is to provide the general tasks and standards of the position. The job description is composed with the intention that only essential functions are included; peripheral tasks only incidentally related or otherwise assigned to the position have been excluded.
The job description does not create an employment contract. APM maintains its status as an at-will employer. APM or the employee may terminate the employment relationship at any time, for any reason, with or without cause or notice
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Maritime Transportation
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