Case Management Director

Established in 2004, Culmen International is committed to enhancing international security, strengthening homeland defense, optimizing government operations and providing humanitarian assistance around the world.  We provide technical and management expertise, develop innovative technology solutions, and deliver youth care services, logistics, training and language services worldwide.  With experience in over 140 countries, Culmen supports our clients to accomplish critical missions in challenging environments.

The Case Management Director develops and integrates strategies to enhance the quality of care for clients. In Addition, the Case Management Director stays up to date with government policies and procedures and ensures clients are discharged in a safe and timely manner in accordance with ORR guidelines.

· Provide ongoing administrative oversight and case management supervision to foster a solution and strengths-based orientation to assist case management staff in effectively addressing the child’s ongoing service needs and demonstrate a positive, strength-based attitude of teamwork and shared leadership.

· Provide ongoing support and recommendations for facility improvements and upgrades as needed.

· Act as the responsible party for the overall work and performance of the case management department.

· Prepare and review required reports including Quality Management Reports, Case Worthy Performance Reports, and other UC Portal mandated reporting.

· Support the development and execution of training activities related to Integrated Health Care and High Needs Case Management.

· Monitor the High Needs Case Management/Intensive Care Coordination model to ensure the case load to staffing ratio is adequate.

· Oversee implementation of all contract PWS requirements.

· Collaborate with the Director of Behavioral Services to ensure adherence to quality standards by providing clear and consistent application of ORR policies, ensuring proper documentation of services, and modeling the highest ethical, legal and client care standards.

· Oversee the submission of daily Office of Refugee Resettlement required reports.

· Monitor and evaluate program activities, including client referrals, intakes, case strategy, and case closures.

· Identify training needs and program challenges, and lead the development of materials, resources, and tools to enhance the delivery of program services.