Position Title: BILINGUAL CHILD CARE RESOURCE & REFERRAL (CCRR) SPECIALIST
Classification: Non-Exempt
Dept./Program: CCR&R Department
Reports to: Director of CCR&R
Last updated: June 2021
Bilingual (Spanish) applicants onlyMust live in Duval County or surrounding Florida counties
General Description
This position will be responsible for:
providing customer service, resources and information
performing a needs assessment of family clients
contributing to and assisting with the CCR&R database and Community Resource guide
following the School Readiness and VPK eligibility process
Essential Job Functions
The CCR&R Specialist provides parents and providers with information, materials and related assistance on School Readiness (SR) and Voluntary Pre-Kindergarten (VPK) services according to funding guidelines. Such duties as offer CCR&R services including child care listings, consumer education, and information regarding community resources to each family applying for or requesting CCR&R, School Readiness or Voluntary Prekindergarten Education Program services, without regard to age, level of income or individual circumstances. This person must be able to function as a team member and work on multiple projects at the same time. The position requires excellent customer service, organization skills and advanced computer literacy in a Windows environment.
Specific Job Duties
Incoming phone calls
Actively engages parents in responding to all their needs by including more referral services to our partner community resource agencies
Routinely shares resources, web sites, information etc. in a collegial way with other members of team
Determines eligibility for SR and VPK services according to funding and state guidelines
Ensures that all case action is documented in the database
Attends and represents ELC Duval and CCR&R network at visibilities and events as needed
Must be reliable, able to be at work on a consistent basis with regular attendance and punctuality, and be willing and able to handle all the duties and responsibilities of the position on a daily basis
Committed to empowering themselves and others to solve their own problems
Responds appropriately and effectively to the diversity of co-workers, customers and stakeholders
Other duties as assigned by Manager
Knowledge And Skills
Strong attention to detail and organization
Excellent customer service skills
Ability to handle multiple projects and priorities in a professional manner
Excellent oral and written communication skills
Ability to interact with all levels of personnel and families and child care providers
Self-starter and proactive approach in resolving problems and issues
Demonstrated exemplary customer service, networking and interpersonal skills
Experience and proficiency as a team player
Proficiency on computer hardware and software programs used by ELC of Duval
Education And Experience
High School Diploma required; Associates degree preferred
Experience in social work, children’s or educational advocacy and/or educational and DCF standards for VPK and child/early learning care preferred
Licenses And Certifications
Valid Driver’s License
Environmental Conditions
Primarily works in an office setting, able to sit for extended time.
Travel required for meetings, training and visibility events.
Some nights and weekends for trainings and special events.
Some bending and stooping.
Able to lift 30 lbs.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Education Administration Programs
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