Customer Success Specialist

We are seeking a Customer Success Specialist at Salt Money, a leading fintech platform in the cannabis industry to join our growing team! Headquartered in Aventura Florida!

Job Overview: As a Customer Success Specialist at Salt Money, you will play a vital role in building and maintaining strong relationships with more than 2000 dispensaries across the country. Your primary objective will be to ensure customer satisfaction, drive retention, and promote growth by providing exceptional service and support tailored to their specific merchant processing needs. Serving as the primary point of contact, you will collaborate closely with cross-functional teams to address customer needs and maximize their success in the payment processing landscape.

Responsibilities:

• Customer Relationship Management: Cultivate and nurture strong, long-lasting relationships with assigned merchant clients, understanding their unique business requirements and objectives
• Customer Support and Issue Resolution: Provide timely and effective support to customers, promptly addressing inquiries, troubleshooting issues, and resolving problems related to payment processing.
• Onboarding and Training: Guide and support new customers through the onboarding process, ensuring a seamless transition and successful implementation of merchant processing solutions.
• Customer Success and Retention: Collaborate with the sales team to identify upselling and cross-selling opportunities based on a deep understanding of customer needs and pain points.
• Product Feedback and Improvement: Gather customer feedback on our merchant processing solutions, including payment gateways, point-of-sale systems, fraud detection, and payment security measures.
• 20 Outbound contacts daily to current customers.
• Assisting dispensaries with customized reporting features and assisting with any issues that arise.

Perks of working at Salt Money:

• Salary Range: $40,000-$47,000
• Comprehensive Benefits Package- Medical Dental, Vision
• PTO and Sick Days
• 8 Paid Holidays
• Free Health Insurance
• New and State-of-the-Art Office in Aventura
• Company Rooftop Gym and Pool with Locker rooms
• Complimentary Snacks
• Company Holiday Party and Team Building Activities
• Complimentary Parking

About Salt Money:

Actively servicing over 2,000 cannabis dispensaries across the United States, Salt has become the leading fintech platform powering the cannabis industry. Salt provides the payments, marketing, sales, finance, data and loyalty infrastructure that becomes the nucleus for each dispensary, whether it is a single store or a multi-state operator. Our company is experiencing rapid growth due to industry demands, new legislations, and acquisitions.

www.saltmoney.com

Qualifications:

• Bachelor's degree or a related field.
• Proven experience in customer success or account management, specifically within the merchant processing, financial services industry, or cannabis industry.
• Strong knowledge of payment processing solutions, including payment gateways, virtual terminals, mobile payments, and e-commerce platforms.
• Excellent communication skills, both written and verbal, with the ability to convey complex concepts clearly and effectively to diverse audiences.
• Exceptional problem-solving and analytical abilities, with a track record of delivering innovative solutions to customer challenges.
• Proficiency in CRM software and other relevant tools for customer relationship management.